Job Description

1 Mabledon Place, London


Up to 28,808 per annum DOE

Job Title:

Laboratory Service Centre Assistant

Department:

Marketing / Customer Services

Location:

The Halo Building, 1 Mabledon Place, London WC1H 9AX

Contract /Hours:

Permanent, Full Time (40 hours)

Salary range:

Up to 28,808 per annum DOE

About us:

Sonic Healthcare

is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world's leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.

Sonic Healthcare UK

encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 2,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.

Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.

About the role:

Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced environment where every interaction counts?

If so, we have an exciting opportunity for you to become a valued member of our team! As a Service Centre Assistant, you will be at the forefront of ensuring our customers receive the highest level of support and satisfaction.

Your excellent written and verbal communication skills and positive, proactive attitude will shine as you assist customers with a wide range of inquiries through various electronic channels and on the telephone.

Your contact will be with Patients, Doctors Surgeries, Hospitals and our Laboratories and Support Staff. The work is varied, where you will be handling incoming calls as well as making outbound calls to our clients and customers internally and externally, whilst also handling some administration work throughout the day.

Key Requirements:

Strong experience in working in a busy environment handling large volumes of telephone calls with a combination of some administration work with ease and efficiency. Excellent command of the English language to effectively communicate with customers.

Ability to prioritise and manage workload effectively in a dynamic Contact Centre environment.

Degree Educated with a Science subject - you translate from the Science world to the public, so a background in a Biological Science subject particularly interesting as you will be familiar with the terminology.

Comfortable working in a corporate environment as part of a team within the service centre with a total of 30 staff, with an administration team with a team of 18 staff handling inbound calls therefore supporting one another is essential.

Proficient in various systems and experienced in using Microsoft Office package.

This role is a full time hybrid role based on various shift pattern, working 40 hours per week with shifts ranging between 0700-2300 (Monday to Friday) Flexibility required to work Saturdays between the hours of 0700-2300, Sundays 0900-1800 and Bank Holidays working 0900-1730. Weekend hours and Bank Holiday hours are paid as overtime. Weekends and Bank holidays are working from home and to therefore have the ability to work from home effectively.

Your responsibilities will include:

Providing seamless support to customers, ensuring their journey with us is smooth and hassle-free.

Handling both simple and complex enquiries electronically and on the phone with professionalism and efficiency.

Utilising your background in science, to effectively communicate with scientists and the public, acting as a bridge between the two worlds.

Delivering outstanding customer service on every interaction, leaving customers satisfied and delighted with their experience.

At TDL we offer a variety of excellent staff benefits including:

Training and development opportunities

- supporting professional development

Annual salary review

- No banding restrictions: As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.

Discounted gym membership

- we have a corporate gym membership scheme with Better Gyms

Cash healthcare plan

- cash back on a variety of healthcare costs including dentist and opticians

Sick Pay Entitlement

- 5 paid days in the first year of employment, 20 days thereafter

Permanent Health Insurance and Death in Service Cover

Life Assurance

- providing salary continuation for long term illness (six months qualifying period)

Employee Assistance Programme

- supporting staff wellbeing

Season Ticket Loan Scheme

- interest free loan for the cost of annual travel ticket

Perkbox

- Access to additional staff perks and benefits such as high street discounts

Company Pension Scheme -

company and staff contributions which increase with service

Competitive annual leave allowance

- 23 days

Flexible working hours

- we support and offer flexibility around shift patterns and working schedule


Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

We respect and value the diversity of our staff and welcome applications from diverse communities.

PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA


Vacancy ID : 034186 Closing Date : 21-Aug-2025


Contact Person : Scindia Whitehead Contact Email :