Job Description

The Opportunity:
Responsible for the day-to-day activities of an assigned group of onsite lab services team members. Monitors key department metrics to deliver high level service to customers. Handles customer questions and issues, researches and resolves customer problems. Prepares schedules to cover departmental duties. Manages performance goals including appraisals, mentoring and coaching. May assist higher level supervisor.
Avantor is looking for a dedicated and experienced Laboratory Service Lead, to join our team in Cambridge, UK. In this role, you'll take responsibility for managing a team of Laboratory Technicians who work across chemistry laboratories. You will play a pivotal role in supporting operations, including waste management, housekeeping, and equipment maintenance, ensuring seamless service delivery to enable scientific excellence.
This role will be a full-time permanent position based in a brand-new facility at the customer site - The Discovery Centre, Bio-Medical Campus in Cambridge. Next to an attractive salary, we offer multiple benefits such as a bonus, pension scheme, private medical and dental care, and an additional day off for your birthday.
Working hours: Monday to Friday, core hours
The Team
You will join a team of three Laboratory Services Leads, each with expertise in different laboratory disciplines. You'll be responsible for leading and mentoring four Laboratory Technicians based in a chemistry laboratory. You will be part of our Lab and Production Services department, which supports large pharmaceutical companies and laboratories globally in Research and Development within the Life Sciences industry.
What we're looking for

• Education: A Bachelor's degree in a scientific discipline (preferably Chemistry/Biochemistry) or equivalent experience in a laboratory environment
• Experience:

• People management, including recruitment, behavioural management and staff development
• Laboratory experience, including knowledge of SHE requirements in a laboratory setting, with IOSH certification being desirable
• Familiarity with GLS, GxP regulations, audit requirements and CAPA's
• Incident response and investigation, including root cause analysis (RCA's)
• Proficient in Microsoft Excel and data analysis/reporting.
• Experience in writing Risk Assessments and COSHH

How you'll thrive and create an impact

• Oversee day-to-day laboratory operations in the chemistry laboratory, supporting a team of four Laboratory Technicians to ensure smooth and efficient lab operations
• Take responsibility for all aspects of Health and Safety, including audits and GEMBA walks, and ensure regulatory compliance
• Plan and manage time throughout the day, prioritizing and coordinating the execution of daily operational tasks for the scientific support team
• Attend regular business meetings with customers to present data, including KPI capture and analysis of any deviations
• Create, maintain, and update relevant documentation to support service delivery compliance and training, such as work instructions, risk assessments, COSHH assessments, and training

#LI-Onsite
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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