Job Description

As a Labour Resource Co-ordinator, you will play a key role in ensuring the smooth and efficient coordination of in house labour management and helpdesk operations. You will be responsible for liaising with clients, coordinating in house engineering visits, and ensuring all tasks are completed in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities

Coordinate and schedule inhouse engineering labour visits Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders. Checking and verifying engineers, report sheets and timecards on a daily basis. Manage and update CAFM (Computer-Aided Facilities Management) systems. Respond to client queries and provide excellent customer service Ensure compliance with SLAs and KPIs. Accurately record and process data using Microsoft Word and Excel. Work efficiently in a fast-paced environment, prioritizing tasks effectively

Essential Requirements

Excellent communication and numeracy skills Proficiency in Microsoft Word and Excel and excellent systems awareness Strong time management and organizational skills High attention to detail and accuracy Outstanding customer service skills Ambitious and eager to learn quickly Experience working in a very fast-paced environment

Preferred Skills & Experience

Knowledge of CAFM systems Experience in coordinating engineering teams. Previous experience in a similar role (preferably in facilities or service industries) FM Helpdesk experience Ability to work to strict SLAs & KPIs Ability to prioritize and multitask effectively

What We Offer

Full Training & Support - A structured induction and training program, including a buddy system with an experienced Technical support to help you settle in.

Inclusive & Supportive Environment - ECGFS is committed to equality, diversity, and creating a positive workplace.

Employee Assistance and Wellbeing - Health & Financial wellbeing for Employees & their Families , GP Online.

Job Type: Full-time

Pay: 26,500.00-30,000.00 per year

Benefits:

Company pension Health & wellbeing programme
Work Location: In person