Job Description

About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
Position overview
The Labs & Manufacturing IT Engineer is responsible for the day to day IT Operational activities within the Manufacturing an R&D environments, by providing on-site technical specialized support, monitoring critical production systems and applications, and maintaining critical inventory to comply with GxP and regulatory standards. These roles will partner with the GQO & R&D IT Business Partners, Delivery and other Operational teams to support the prioritisation of day-to-day activities and will need to have significant knowledge of both IT and the business processes and will support incident management for manufacturing and R&D operations.
Key responsibilities
Operation's Handling:

• Understands the specific technology needs and challenges within their Manufacturing Operations processes - aligning IT services accordingly.

• Provide on-site technical support for validated applications used in critical Manufacturing processes, ensuring alignment with ITQA, Quality Assurance, Regulatory Affairs teams and compliance with regulatory requirements such as FDA, EMA, and GxP standards.

• Ensure IT Operations monitors critical Manufacturing Production Systems and Applications, to ensure they remain operational and coordinate regular maintenance windows to minimize downtime.

• Maintain critical manufacturing inventory asset data, to ensure that accurate reporting can be provided to support, incidents, audits and projects.

• Acts as the liaison between Manufacturing Operations Leadership, Departments (including Production, Engineering, Maintenance, and Quality Assurance), Employees, Vendors, IT On-site support and Global IT Hubs

• Drive adoption of new and existing systems to ensure business change / value is delivered.

• Educate the wider IT teams on the needs and complexity of their Manufacturing Operations processes.

• Stay up-to-date with Manufacturing Operations industry trends and best practices for application support and technologies.

Major Incidents:

• Supports the incident management team on P1 & P2 incidents, which impact Manufacturing Operations; ensuring that the relevant Business Unit/IT Teams/Vendors are engaged to support and reduce downtime arising from incidents.

• Troubleshoot equipment failures or malfunctions on the factory floor, including in-process test equipment, ruggedized devices, industrial PCs, and machinery interfaces.

Business Continuity:

• Create and maintain documentation, including knowledge articles for; common issues, incident resolution, best practices for factory-specific IT support, user guides and FAQ's.

• Participate in the testing and deployment of software updates and patches.

• Drive Manufacturing Excellence; for example, leading Business Continuity Planning and continuous-improvement activities

• Oversee and contribute to the management of projects originating from Global IT; providing facilitation and project 'brokerage' to ensure smooth delivery/implementation.

Dotted line to Global manufacturing:

• Collaborate with departmental leaders to identify opportunities for process improvements and innovation through technology, feeding ideas generated through to the GQO & R&D IT Business Partners

• Contribute to the demand management process by performing hands on data gathering for alignment of ideation though to the GQO BP and overall GQO/R&D strategies

Vendor Coordination:

• Coordinate the vendor relationships for specialized systems, ensuring contract compliance and SLA fulfillment.

• Oversee vendor-led upgrades, patches, and maintenance to minimize disruptions to business operations.

Contribute to projects involving system implementations, migrations, or upgrades at manufacturing and lab sites. Participate with cross-functional teams, including Regional IT Leads, on-site support technicians, and external vendors, to ensure successful project delivery.
Key requirements

• Fluency in English.

• Experience of Manufacturing Operations, ideally within MedTech or Pharmaceuticals.

• 5-10 years of overall IT experience

• Minimum 2 years working with validated systems

• Strong technical proficiency in troubleshooting software issues and providing solutions.

• Strong analytical and problem-solving abilities.

• Experience working directly with internal and external customers, technical experts, and professional staff.

• Previous experience in IT project management, with a demonstrated ability to effectively lead successful implementation of IT systems.

• Experience in producing documentation and business requirement documentation.

• Ability to develop and report metrics and KPIs.

• Ability to present complex data and analyses to senior management.

• Ability to work collaboratively with external and internal stakeholders.

• Understanding/certification of ITIL and experience of implementing these standards.

• Understanding/certification of BRMP and experience of implementing these standards.

• Consultative and continuous-improvement focus.

• Ability to work independently and prioritize tasks in a fast-paced environment. o Familiarity with change control processes and documentation practices in regulated industries.

• Strong interpersonal and communication skills to effectively collaborate with business and technical stakeholders.

• Demonstrated ability to manage complex IT systems in manufacturing or lab environments.

• Analytical thinking with a problem-solving mindset to address technical challenges.

• Familiarity with regulatory compliance in a Medtech or similarly regulated environment (e.g., GxP, FDA, ISO).

• Proven excellent communication and interpersonal skills.

Education/ Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.

• Relevant certifications (e.g., ITIL, PMP, or certifications specific to MES/LIMS systems) are preferred.

• Advanced understanding of validated systems and regulatory compliance (e.g., FDA 21 CFR Part 11).

Travel Requirements
Position may involve up to 5% travel, including visits to manufacturing and lab sites within the region and occasional international trips for project-related activities.
Working conditions

• Work environment is hybrid, combining remote work with office work.

• Some on-call availability may be required to address critical system issues

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best. And we'll be right behind you when you do.
This is a challenge more worthwhile.
This is work that'll move you.
#LI-VC1
#LI-Hybrid
#ForeverCaring
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Skills Required