Job Description

We have an exciting opportunity within the Large Loss Unit for a Senior Claims Technician, to handle high value and complex claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail-oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you!


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.


This role will require regular travel which could include overnight stays and work outside of normal hours.

What you'll be doing:

Pro-active management of a portfolio of claims with a potential of 500K+ from notification through to settlement. You will be responsible for either Major Property losses or Catastrophic/Serious personal injury claims (depending on knowledge/experience). Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend. Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees. Share knowledge and support the development of others in your team and the wider claims community. Build excellent working relationships with key stakeholders. Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues.

What you'll bring:

Experience of handling high value and complex commercial property or injury claims, with a settlement authority of at least 500k. Knowledge of handling Catastrophic injury claims advantageous. Strong communication and interpersonal skills with the ability to influence and negotiate. Motivational leader who demonstrates empathy and adaptability to drive effective outcomes. Strong prioritization and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment. Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA).

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.


This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Yasmin.conrad@axa-uk.co.uk.


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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.