Job Description

Hours of Work: 35 per week

Closing date: 25th July 2025

Interviews: 30th July 2025

At MSV Housing we're committed to making sure our customers have good quality safe homes, and our Later Living Income Officer are key to making this happen.



We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Later Living Lead, our Later Living Income Officer support efforts to maximize income within the Later Living Service by supporting customers with benefits advice, promoting the Later Living Offer, and maintaining strong relationships with stakeholders including local authorities and internal departments. As well as supporting Scheme Coordinators with income collection, providing necessary training, and assisting the service lead in achieving arrears reduction targets.



In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Later Living Income Officer's do;

Monitor and manage rental income, follow arrears and recharge policies, and ensure accurate weekly updates in Orchard with clear notes on arrears actions. Adhere to former tenant arrears policies and take appropriate actions from Notice of Seeking Possession (NOSP) to court proceedings for high arrears cases. Lead on ensuring scheme coordinators follow arrears processes through regular audits and support. Prepare weekly arrears reports for the Later Living Lead and income performance data for the Neighbourhood and Wellbeing Committee. Manage and maintain positive relationships with Housing Benefit and Council Tax departments, including completing and managing claims as needed.

What we are looking for;

Good standard of general education. Welfare Benefit knowledge/training. Experience of managing a housing management system and maintaining accurate records relating to housing management. Knowledge of housing management duties- mainly around rent arrears with some knowledge of housing management areas. Experience of working in a busy environment offering a direct service to both customers and colleagues. Experience of making court applications and managing rent arrears in a service. Full driving licence and willing to travel across the Northwest.


We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy's candidate pack.



We offer a range of great benefits including:

Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.


MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.


For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/


If you wish to discuss the roles informally, please contact Loretta Haslam, Head of Later and Supported Living Services on 07976418816.



Interviews are scheduled to take on 30th July 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.



We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.



If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.


We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are 'rightsizing'.