Job Description

Job Title: Team Leader - Launderette

Location:

214 High Street, Bangor

Job Type:

Full Time

Salary:

13.50ph

Reports To:

Launderette Manager / Owner

Job Summary:

We are seeking a reliable, proactive, and customer-focused

Team Leader

to oversee the daily operations of our launderette. You will be responsible for supervising staff, ensuring high standards of service, maintaining equipment, and delivering a clean and welcoming environment for our customers.

Key Responsibilities:

Lead, supervise, and motivate a small team of launderette staff. Provide excellent customer service and resolve any customer issues or complaints promptly and professionally. Ensure all machines (washers, dryers, etc.) are maintained, cleaned, and reported for repair when needed. Manage staff rotas, shift cover, and ensure adequate staffing levels during operational hours. Oversee daily opening and closing procedures. Train new staff on health & safety, customer service, and operational tasks. Monitor cleanliness of the premises and ensure hygiene standards are met. Handle cash, card payments, and daily reconciliation of takings (if applicable). Assist with laundry processing, folding, ironing, or delivery services as needed. Support stock control and ordering of cleaning products, detergents, and supplies.

Key Skills and Attributes:

Previous experience in a supervisory or customer service role (laundry or retail environment preferred). Strong leadership and team management abilities. Excellent communication and interpersonal skills. High attention to detail and commitment to cleanliness and quality. Problem-solving skills and ability to handle minor maintenance issues. Basic IT and cash handling skills.

Working Hours:

30 Hours a week

Benefits:

Staff Discount
Job Types: Full-time, Permanent, Zero hours contract

Pay: From 13.50 per hour

Expected hours: 30 per week

Benefits:

Employee discount
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Laundry: 1 year (preferred)
Work Location: In person