Job Description

Location: Northampton

Job Type: Full-time

Pay: Starting salary 12.25 per hour

About Us:

Join our dynamic team at Thames Express Drycleaners, where we pride ourselves on delivering exceptional service and quality in cleaning, laundry and dry cleaning. We are committed to excellence, continuous improvement, and fostering a supportive team environment. We are looking for a proactive, dedicated Laundry, Dry Cleaning, and Cleaning Shop Manager to lead our operations and enhance our customer experience.

Key Responsibilities:

Production Management:

- Oversee and manage daily laundry and dry cleaning operations to meet quality control standards and production targets.

- Provide excellent customer service by addressing inquiries and concerns, ensuring customer satisfaction at all times.

- Inspect and process garments for dry cleaning, performing pressing and coordinating alterations as required, following established standards and procedures.

- Operate the cash register accurately, handling customer payments and maintaining effective cash management.

Cleaning Operations:

- Coordinate cleaning tasks, ensuring thorough cleaning of all areas, including toilets, public spaces, staff rooms, and residential rooms.

- Monitor inventory levels of supplies and manage the ordering process to avoid shortages.

- Support housekeeping tasks as needed to ensure overall operational efficiency.

Team Leadership:

- Lead, develop, and motivate the laundry team, fostering a positive and skilled workforce through effective training and development.

- Support in staff recruitment to build a strong team and ensure the right fit for each position.

- Stand in for staff during absences, ensuring seamless operations and maintaining service quality.

- Collaborate with cross-functional teams to enhance service delivery and respond promptly to client queries and feedback.

- Plan and manage staff schedules, ensuring adequate coverage for all operational needs.

Quality Assurance:

- Maintain high standards of quality, health and safety, and hygiene across the facility, ensuring compliance with all regulations.

- Drive continuous improvement initiatives to boost service quality and operational efficiency.

-Inspect all airbnb cleaning location for cleaniness quality

-Inspect all production meets standard.

What We're Looking For:

- Proven leadership skills with the ability to motivate and engage a team.

- Strong communication skills to effectively interact with team members, clients, and management.

- Operational knowledge in process improvement and lean management principles.

- Attention to detail and a commitment to quality workmanship.

- IT proficiency with relevant software tools for managing production schedules and performance metrics.

- Previous experience in professional dry cleaning and garment care is preferred, but full training will be provided.

Requirements:

- Legal right to work in the United Kingdom.

- Ability to lift and carry moderately heavy loads.

- Reliable, punctual, and committed to meeting deadlines.

- Familiarity with cash register operations and customer transaction processing is a plus.

Why Join Us?

Become part of a company that values team spirit, growth, and excellence. Your contributions will be valued and rewarded, with opportunities for professional development as we expand our organization. We look forward to welcoming a proactive and dedicated individual to our team!

How to Apply:

If you are passionate about laundry and dry cleaning management, please submit your CV and a cover letter outlining your experience and why you would be a great fit for this role .

Application Deadline: As soon as role is filled

We can't wait to hear from you!

Job Types: Full-time, Part-time, Temp to perm, Zero hours contract

Pay: 12.21 per hour

Expected hours: 20 - 45 per week

Ability to commute/relocate:

Northampton NN1 4DH: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you drive?
Work authorisation:

United Kingdom (required)
Work Location: In person