Job Description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.


Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme

The Role

We are looking for a motivated Learning & Development (L&D) Co-ordinator to join our team on a fixed-term basis.


This role will primarily support the development and rollout of our Customer Service Programme, as well as provide general support across our L&D activities.


It's a great opportunity for someone with strong organisational skills who is eager to gain experience in L&D administration and project support.

Key Responsibilities

Provide administrative and logistical support for the Customer Service Programme, including scheduling sessions, booking venues, preparing materials, and coordinating communications.

Assist with the rollout and evaluation of the Customer Service Programme pilot, including gathering feedback and supporting reporting.

Respond to general L&D queries, including first-line support and troubleshooting on the Learning Management System (LMS).

Support the onboarding process for new starters.

Provide ad-hoc reporting, ensure all data is managed securely.

Liaise with internal teams and external suppliers to coordinate training logistics and resolve queries.

Assist in creating and updating induction materials and other L&D resources.

Support the continuous improvement of L&D processes and provide general assistance as needed. Person Specification

Experience in an administrative role, ideally within L&D or HR.

Excellent organisational skills and attention to detail.

Strong written and verbal communication abilities.

Comfortable using Microsoft Office 365; experience with Learning Management Systems is a plus.

Able to manage multiple tasks and priorities in a fast-paced environment.

* Customer-focused with a proactive, problem-solving approach.