Job Description

Title: Lead Administrator (

Project Management

)

Contracts: Permanent, Full-Time

Hours: 37.5 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: Stratford, London

Salary: Starting from 34,527 per annum depending on experience

Role Profile - Lead Administrator (Project Management).pdf

Closing date for completed applications: 15

th

June 2025 at 11:59pm

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Join our Development & Project Management Team

At L&Q, we're committed to delivering exceptional service across every part of our business--including the way we support our strategic development programmes. As a Lead Administrator in the Development & Project Management team, you will lead on administrative service delivery, ensuring high standards and excellent customer service across our directorate.

Are you a skilled and experienced administrator who thrives in a busy environment and enjoys supporting strategic programmes?

Do you have experience supporting diverse stakeholders and managing competing priorities across a wide range of business-critical activities?

If this sounds like you, we'd love to see your expertise in action at L&Q!

Your Impact

in the Role:

Administrative Leadership:

Oversee the Development & Project Management administrative function, ensuring the delivery of a high-quality, responsive service that supports both regional teams and senior leadership.

Business Support & Service Excellence:

Provide administrative support to Directors and act as the first point of contact for departmental queries, maintaining professional standards and timely communication.

Document Management & Compliance:

Take ownership of electronic filing and document control processes, ensuring all administration is compliant and aligned with policy and data standards.

Internal Collaboration & Team Coordination:

Foster strong working relationships with divisional colleagues and wider L&Q teams to support a "One Team" approach. Work closely with fellow administrators to ensure continuity, and where applicable, line-manage direct reports--providing leadership, motivation, and guidance to support performance and service excellence.

External Stakeholder Engagement:

Build and maintain effective relationships with key external partners, agencies, and professional providers, ensuring a first-class customer service approach in all communications and interactions.

Finance & Policy Oversight:

Process supplier invoices, manage employee onboarding activity, and contribute to budget control and compliance across the team.

Process Management & Improvement:

Take ownership of key administrative processes such as project support, data collation, and record-keeping. Continuously identify opportunities to streamline workflows and improve the efficiency and accuracy of service delivery.

What You'll Bri

ng:

To excel in this role, you'll need:

Administrative Expertise:

Demonstrable experience delivering high-quality, customer-focused administrative services in a fast-paced and diverse environment.

Communication & Stakeholder Skills:

Proven ability to engage with stakeholders at all levels, providing excellent service and clear, effective communication.

Organisation & Planning:

Excellent coordination skills with the ability to manage multiple priorities, work to tight deadlines, and maintain a high level of attention to detail.

People Management:

Experience managing and supporting administrative staff, with the ability to lead and motivate others to deliver results (desirable).

System & IT Proficiency:

High proficiency in Microsoft Office and confidence using business systems, especially payment systems and document management tools.

Project & Process Understanding:

Project management skills and an ability to contribute to divisional objectives through effective documentation and process compliance (desirable).

Why Work for L&Q?

L&Q is not just a workplace; it's a community. Recognised as one of the UK's Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive.



The successful candidate will have access to our full suite of benefits, which includes:

Generous Annual Leave:

Starting at 28 days and increasing to 31 days after 3 years of continuous service.

Excellent Pension Scheme:

Double contribution up to 5%.

Health Cash Plan:

Claim money towards different types of medical services, and access other health and well-being offers

Life Assurance:

Generous non-contributory coverage.

Employee Assistance Programme:

Support when you need it.

Recognition Bonus Scheme:

Spot awards for outstanding contributions.

Family-Friendly Policies:

Designed to help you balance work and family life

Diverse Networking Groups:

Join groups like Ability, Kaleidoscope, Inspire & Spectrum.

Volunteer Time:

Up to 21 hours per year to volunteer with the charity of your choice.

Learning & Development:

Commitment to your professional growth.

If you're ready to bring your administrative leadership skills to a collaborative team supporting impactful development projects across L&Q, we'd love to hear from you--apply now!

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.


We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.



We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

Lead Administrator (Project Management)

Location:

London - Stratford

Posted:

28/05/2025

Closing date:

15/06/2025

Closing time:

23:59