Job Description

Are you confident on the phone, great with people, and driven by results? We're looking for a motivated and personable

Lead Conversion Coordinator

to join our team and help turn warm leads into showroom appointments.

We sell a range of high-end wellness products including hot tubs, swim spas, saunas, cold therapy, and more -- and we need someone who can connect with interested customers and get them excited to visit us.

Your Key Role

Your main focus will be

converting inbound leads

(via web enquiries, social, phone, and email) into

qualified showroom appointments

for our sales team.

Responsibilities

Follow up on incoming leads promptly via

phone, email, and messaging

Build genuine rapport and understand customer needs Secure and schedule appointments at our wellness showroom Track all interactions and progress in

HubSpot CRM

Collaborate closely with the sales team to hand over warm, ready-to-buy customers Occasionally assist in the showroom with basic product knowledge and customer support

What We're Looking For

Confident communicator with a warm, friendly manner Results-focused with a natural ability to

convert interest into action

Experience with

HubSpot

or similar CRM tools Highly organised and comfortable working independently A genuine interest in wellness and helping people Available

in person at the showroom

2-3 days per week (including some Saturdays)

What We Offer

Flexible part-time hours Positive, supportive team environment Staff discounts on wellness products Opportunity to grow in a growing business
Job Types: Part-time, Permanent

Pay: 13.00-15.00 per hour

Expected hours: 16 per week

Additional pay:

Commission pay
Benefits:

Company pension Employee discount
Experience:

Direct sales: 2 years (preferred) Customer service: 2 years (preferred)
Work Location: In person