Job Description

We're looking for up to four Lead Delivery Managers to work directly with our product teams as they design and deliver digital services that support preventative, community, and mental health care across Wales.



This is a hands-on delivery leadership role. You won't be off to the side running governance -- you'll be embedded with Developers, Engineers, Testers, and User-Centred Design professionals. Your role is to serve the team, helping delivery flow, removing blockers, and fostering a culture of openness and continuous improvement.



What you'll be doing

Serve and support teams: creating the environment and practices people need to deliver effectively. Focus on flow and outcomes: using Agile and Lean practices, delivery metrics, and data to help teams improve. Coach and enable: developing the skills of your team and working with communities of practice to grow delivery capability. Work in the open with Product Owners and users: making delivery transparent through open roadmaps and aligned to real needs.

What we're looking for

Proven experience leading cross-functional digital teams (as a Delivery Manager, Scrum Master, Agile Coach, or equivalent). Strong knowledge of delivery flow, using tools like cumulative flow diagrams, throughput and WIP measures. Confidence working with senior stakeholders, while staying close to day-to-day delivery. A collaborative, servant-leader style: motivated by helping teams succeed rather than directing from a distance.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.



Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac



What this isn't

Not a project or programme role. Not command-and-control or stage gates -- it's about sustainable, continuous delivery and flow connected to user and population health needs.

Why join us?

Lead delivery for digital services that have real impact in people's lives. Join a culture that values openness, learning, and improvement. Shape delivery practice across multiple high-profile products.

If you're passionate about helping teams deliver, thrive in complexity, and want to make a difference to digital health and care in Wales, we'd love to hear from you.