Job Description

Details

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Reference number

429517

Salary

45,894 - 54,952
GBP

Job grade

Senior Executive Officer
B3

Contract type

Permanent

Business area

SSS - Chief Digital Office

Type of role

Other

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Dundee, Glasgow

About the job

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Job summary

Are you an experienced End User Computing professional with a passion for leadership and a deep technical expertise in EUC technologies? Social Security Scotland is seeking a dedicated Lead End User Computing Engineer to join our Chief Digital Office.


In this pivotal role, you will lead a small team of EUC specialists, driving operational excellence and ensuring a seamless, secure, and efficient user experience for over 4,000 colleagues across multiple devices and platforms. If you hold a JAMF 300 certification and thrive on delivering innovative solutions, this is your chance to make a meaningful impact within a forward-thinking government organisation.


Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over 300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.


We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect, and recognise each other's contributions.


A Lead End User Computing Engineer has expert technical understanding and is accountable for vendor and supplier management. At this level, you will work with relevant IT operations and other functions, such as technical architecture, to understand lower level productivity, development and feasibility.

DDaT Pay Supplement

This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Job description

Manage the Mobile Device Management solutions (e.g., JAMF, Intune, SCCM), ensuring secure configuration, accurate asset tracking, and proper control of IT assets across key areas. Oversee high-impact, complex change requests, ensuring release policies, procedures, and processes are followed. Lead incident investigations and problem resolution within EUC and JAMF environments, proactively identifying and addressing potential issues to deliver excellent user outcomes. Analyse patterns and trends to improve services, collaborating with specialists as needed, and implementing preventative measures. Develop and maintain procedures, documentation, and reports, providing insightful commentary and ensuring standards for object security and integrity. Apply ITIL best practices to manage service lifecycle, including planning, testing, and continuous improvement initiatives. Set and uphold technical standards, coordinate system and acceptance testing, and offer authoritative guidance on test planning. Identify opportunities for process optimisation, contribute to best practice development, and champion user research to understand and prioritise user needs. Collaborate with stakeholders to drive improvements, and recommend appropriate tools and methods to enhance EUC services.

Person specification

Success Profiles

We use an assessment framework called 'Success Profiles' which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements

Experience

1.You possess strong technical expertise in JAMF, ideally holding a JAMF 300 certification, with proven experience in leading a team and taking responsibility for investigating and resolving complex or high-impact incidents. You serve as an effective senior-level interface between users and service providers.

2. With a customer-focused approach, you have actively contributed to identifying and implementing service and process improvements, consistently promoting best practices across your team's service portfolio.

Behaviours

Leadership (Level 3) Delivering at pace (Level 3)


You can find out more about Success Profiles Behaviours here.

Technical skills

This role is aligned to Lead End User Computing Engineer within the Digital, Data and Technology Profession.



These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations: End user computing engineer - Government Digital and Data Profession Capability Framework

Benefits

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Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.




A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.




Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.




Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.




Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.




Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.




Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

Things you need to know

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Selection process details

Expected Timeline

(subject to change)

Sift - w/c 13th October

Interview - w/c 27th October

Location -

In Person

in either Dundee or Glasgow



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Fraser Cosh Email : Fraser.Cosh@socialsecurity.gov.scot Telephone : 08001577194
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Recruitment team

Email : Recruitment@socialsecurity.gov.scot

Further information

https://www.socialsecurity.gov.scot/working-with-us/help-with-your-application