Job Description

Job Advert

Pinnacle Pet UK -

Lead HR Business Partner

If you are looking for a career with a company that promotes from within, focusses on great customer outcomes and has ambitions to support over a million pets then Pinnacle Pet UK is a great fit for you. We are looking to expand our team and are searching for a Lead HR Business Partner to join our terrific People team on a Full-time basis

What's on offer?

Not only do we offer a competitive salary of 66,000 with excellent benefits



We are flexible on the location of the role, this could be remote, hybrid or in our offices in Borehamwood/Paddington - Whatever suits you best!

Here's what you'll be doing with us:

The Lead People Business Partner (LBP) serves as a strategic partner to leadership, driving alignment between business goals and people strategies. They provide professional HR expertise and consultancy, focusing on organisational design and development, workforce planning, and employee relations. By fostering strong relationships with leaders and key stakeholders, the LBP ensures the development and implementation of HR initiatives that enhance organisational effectiveness, improve employee engagement, and support change management efforts. This role requires strong HR and change management expertise, a deep understanding of the business, strategic thinking, and a proactive approach to solving complex people challenges.



Partner with senior leaders to develop and implement organisational design strategies, ensuring policies, structures, roles, and culture align with business objectives and support long-term growth. Lead and manage large-scale people related organisational change projects and initiatives by developing, executing, and embedding robust change management strategies that enhance organisational effectiveness and ensure smooth transitions. Lead the design, execution, and evaluation of strategic and tactical HR projects, ensuring HR projects align with business priorities and deliver measurable outcomes. Partner with subject matter experts (SMEs) to support in the design and implementation of various deliverables in the wider People team in areas such as Talent Management, Reward, Employee Engagement, and Diversity & Inclusion Manage and develop the People Specialist and People Business Partner, ensuring their growth and the delivery of high-quality HR services. Oversee complex employee relations cases, providing expert guidance and ensuring compliance with legislation, FCA regulations, company policy and best practice. Proactively engage with leaders across all levels to understand their needs, offer tailored HR solutions, and influence and support decision-making to drive organisational success.

Our Wishlist of your previous experience:

Proven experience as a senior People Business Partner or similar role, with a strong track record in driving organisational design and development, leading change initiatives, employee relations and stakeholder management. Proven expertise in managing TUPE processes and large-scale changes and restructures. Strong analytical skills with the ability to interpret HR data and translate insights into strategic initiatives. Experience in leading strategic and tactical HR projects from conception to completion, ensuring alignment with business priorities, timely delivery, and adherence to legal requirements. In-depth knowledge of employee relations, employment law, and best practice. Ability to build & maintain relationships and influence at all levels, influencing decisions and collaborating effectively to achieve business goals. Line management experience, fostering a culture of development and high performance Strong knowledge of employment law and HR best practices. Knowledge of FCA regulatory requirements from an HR perspective (advantage but not essential).

Personal Attributes:

Strategic & Commercial Thinker: Able to anticipate business needs and develop HR solutions that support long-term goals. Proactive and Results-Oriented: A hands-on approach to problem-solving, focused on transforming proposals & ideas into practical reality, driving outcomes and continuous improvement. Excellent Communicator: Strong interpersonal skills, with the ability to engage and influence stakeholders across the organisation. Adaptable: Comfortable navigating change and ambiguity, able to lead others through transitions with confidence. Inclusive: Committed to promoting diversity and inclusion in all HR practices and organisational initiatives.

What you can expect from us:

24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering. 2 days paid charity volunteering Flexible working arrangement- choose a working setup that works for you Pension scheme 5% Employer 3% Employee contributions Life Insurance Private Healthcare Dedicated learning department to support your induction with us. Opportunity to learn from experienced professionals and gain valuable experience. Option to join your team and company social events.


The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.



As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.



Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.