Job Description

OVERALL PURPOSE

As part of the Activity Centre Team, you will drive the business performance and development of our outdoor activities, and camping business at Roadford Lake, ensuring strategic, charitable and financial targets are met or exceeded.

You will champion our vision - healthy lakes, landscapes and lives.

You will enable lives to be enhanced from experiencing the outdoors, so that:

o A more diverse range of people and more young people are inspired by and engaged with our places and experiences

o The health and wellbeing of more people is improved.

KEY TASKS AND RESPONSIBILITIES

Deliver the activity program including clubs, courses, 'Have a Go' sessions and other activities. Adhere to South West Lakes Trust procedures and guidelines as laid down in the Activity Center Manual. Keep to recognised Trust, NGB and AALA safety standards for all activities Assist the Chief Instructor in building a reliable and trustworthy team of staff at the Centre; perform staff observations, deliver morning brief and debrief from time to time. Maintain Centre equipment and documentation to National Governing Body standards required for all inspections. Liaise and co-operate with all other water users and operations on site on a day to day basis Be responsible for ensuring site security and keeping safety/maintenance records of all equipment. Assist with training of staff, work experience and volunteer personnel in health and safety and operating procedures. Assist in raising the profile and development of the Centre Assist in the marketing and promotion of the Centre and maintain excellent customer relations. Accountable to the Centre Manager for health and safety of colleagues, customers, contractors and self. Carry out such other duties as may reasonably be assigned by the Trust.

EXPERIENCE

Line management Motivating employees to achieve their objectives Dealing with the general public Proven ability to teach and communicate with customers at all levels. Proven, previous, experience of working in the industry Knowledge of water and land based recreational activities and angling. Experience of operating in a sales environment.

CAPABILITIES

Basic IT skills Good telephone manner Enthusiasm for assisting the general public and excellent customer service skills Ability to follow instructions and self-motivated to work under own direction Adaptable and enthusiastic Good team worker, able to communicate will with colleagues Willing to undertake training and to train others. Smart personal appearance and professional image. Ability to swim.

QUALIFICATIONS

Essential:

RYA Senior Dinghy/Windsurfing Instructor RYA Dinghy and/or Windsurfing Instructor. BC Paddle sports instructor Valid RYA membership Valid First Aid qualification. Current clean driving license Safe guarding
Desirable:

RYA Powerboat instructor, advanced dinghy instructor, race coach, keelboat instructor BSUPA instructor qualification Facilities management and health and safety training and experience.

To apply

To apply please complete and return our application form or to learn more please contact Ellie Lyons, HR Officer - recruitment@swlakestrust.org.uk

Job Types: Full-time, Fixed term contract
Contract length: 10 months

Pay: 12.50 per hour

Expected hours: 40 per week

Benefits:

Free parking On-site parking
Work Location: In person

Expected start date: 01/07/2025