Job Description

Minko's Macs is a multi-branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England. We're a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers.
Tasks
This senior, hands-on position is for a self-starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently.
What you'll do

• Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software).
• Raise the bar: design efficient repair procedures to improve turnaround time and first-time-fix rates.
• Coach the team: train and mentor junior techs; set standards and review workmanship.
• Own the shop floor: open/close, manage parts & inventory, keep the lab organised, deliver great customer experience.
• Champion customers: translate tech into plain English, set accurate expectations, and follow through.
• Show our work: capture before/after wins and create authentic content for our socials.
• Be flexible: cover other London branches when required.

Requirements
Requirements:
Must-have experience

• 10+ years in computer repair with senior/lead responsibilities.
• Strong diagnostics across Apple & PC hardware/software.
• Board-level repair (micro-soldering/component-level) 2-3+ years.
• Proven leadership: setting pace/standards, coaching, delegating, following up.
• Excellent customer communication; calm under pressure.
• Fluent English (spoken & written).
• Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon.

Nice to have

• Degree (2:1+) in Computing or related, or equivalent experience.
• A-Levels/GCSEs in relevant subjects.
• Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation.

Benefits
Benefits:
What you'll get

• Autonomy and real responsibility from day one.
• Mentorship from senior pros (15+ years) and a clear development path.
• Performance incentives linked to quality, throughput, and customer satisfaction.
• Staff discounts and a supportive, craft-first culture.

The reality (and why it's rewarding)
It's busy: multiple tickets in flight, tough diagnostics, moving parts, and customers who need clarity fast. You'll own results, set the tone for the team, and see your impact daily--in saved machines, happy people, and a store that runs like a machine.
Please send your CV and a cover letter to
Minko's Macs

Skills Required