Job Description

About Ekco



Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!



We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments.



? In a few words, we take businesses to the cloud and back!



We have over 950 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.



About the role



We are looking for a talented and dedicated Lead Modern Workplace Engineer to join our professional services team here at Ekco, delivering transformational M365 migration and modernisation projects to our customers. We are a multi-disciplinary, agile team of experts covering activities relating to consulting and engineering, closely collaborating with our business colleagues and customers to ensure the best possible service is delivered to our customers.



Job Duties / Requirements of Role



As a Lead Modern Workplace Engineer, you will play a key role in:



Leading the design, planning and implementation of M365 projects for key Ekco clients

Working closely with the Project Management team to deliver exceptional projects and solutions

Creating detailed high-level design, low-level design and project handover documents to communicate solutions to clients and Ekco's service delivery teams

Driving the adoption of best practices within the professional services team

Collaborating with business units and stakeholders across the architecture, commercial and technical teams to support the implementation of customer solutions

Acting as an escalation point for project issues, taking ownership until the issue is resolved to the customer's satisfaction

Regularly conducting 121s with the team, ensuring each team member has objectives and development plans in place

Providing technical coaching to team members, ensuring that technical documentation is maintained in line with Ekco standards and policies

Ensuring KPI's are hit for your team, reporting weekly & monthly to demonstrate this



About You

You will have:

A strong customer focus, with an ability to continually anticipate and meet customers' needs, excelling in communicating at all levels within a customer organisation

Excellent working knowledge of M365 technologies such as Intune, SharePoint, Teams

Ability to collaborate with and manage diverse cross-functional teams for successful customer outcomes

Experience working to ensure customer solutions and services comply with the relevant product standards and internal documentation (in accordance with ISO certification)

Experience mentoring and developing a team of like-minded Professional Services engineers

A Minimum of 5 years' experience working in a Professional Services role for a Cloud Managed Services provider



The Desirables



Experience managing or implementing Microsoft 365 security solutions; Conditional Access, Microsoft Defender for Endpoint/Office 365/Identity/XDR

Demonstrable experience implementing data governance and data loss prevention within M365 using Microsoft Purview

Understanding of Service Management best practices frameworks such as ITIL

Knowledge of on-premise networking principles and products and how they integrate with cloud services



Benefits/Perks



? Time off - 25 days leave + public holidays

x1 day Birthday leave per year

Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice

Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice

?? EkcOlympics - a global activity for fun!

Learning & development - Unlimited access to Pluralsight learning platform

A lot of responsibilities & opportunities to grow (also internationally)



Why Ekco



? Microsoft's 2023 Rising Star Security Partner of the year

VMware & Veeam top partner status