Job Description

Rugby Borough Council is seeking an experienced and proactive Lead Officer to join its Housing Services team on an initial three-month contract, with the potential for extension. This is an opportunity to play a key role in leading a team of Housing Officers and ensuring the effective delivery of high-quality, legally compliant housing services across the borough. The role offers hybrid working and a competitive hourly rate.
Key Responsibilities:
Supervise and support Housing Officers, ensuring effective case management and service delivery
Oversee complex tenancy enforcement, including high-risk antisocial behaviour cases
Promote tenancy sustainment through tenant engagement and support
Collaborate with internal teams and external partners to provide coordinated services
Investigate tenancy breaches and respond to housing-related complaints
Maintain accurate case records and contribute to service improvement through performance monitoring
Install and monitor noise recording equipment, ensure accurate case documentation, prepare detailed reports, and contribute to service improvements through performance data analysis.
Candidate Requirements:
Significant experience in housing management, including staff supervision
Strong knowledge of housing law, tenancy enforcement, and antisocial behaviour legislation
Excellent communication skills and a customer-focused approach to service delivery
Proven ability to work effectively with a range of internal and external stakeholders
Why This Role?
Contribute to the growth and development of one of the UK's fastest-growing boroughs
Lead and support a dedicated team delivering essential frontline services
Engage in varied and meaningful casework, including antisocial behaviour and legal proceedings
Benefit from hybrid working arrangements for improved work-life balance
Competitive hourly rate with the possibility of contract extension
Application Process:
Interested candidates are encouraged to apply as soon as possible. For further information or to submit a CV, please contact Cheryl on 02393 876082 or Cheryl.Small@carringtonwest.com
Lead Officer (Housing Management & Co-ordination)
Rugby Posted about 17 hours ago
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