Job Description

Hybrid requirements: This role has flexible working patterns.
Home. There's no place like it.
And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And we've crafted a workplace that feels just as welcoming - where you can bring your ideas, be yourself, and feel right at home.
Are you looking to play a key role in the Data & Insight transformation journey of a successful and fast-growing omnichannel retailer? It's an exciting time at Dunelm, as we look to expand our talented Analytics and Data Science team in order to achieve our mission to put data and insight at the heart of decision making across the business.
This role will play a vital part in creating a web and App experience that delights our customers, through understanding how they interact with our site across both web and App, developing hypotheses to improve usability and maximise revenue, and planning and evaluating experiments. By providing these key insights, it will help inform the business on where to further prioritise development of the App.
This role is hybrid with an office base in either Leicester or London.
What you'll be doing:
You'll monitor and understand key conversion trends, improving our understanding of App and web performance
Lead the generation and delivery of insights on customer behaviour, pain points, and opportunities to enhance the App experience and improve personalisation
As a trusted partner to the Digital and Product teams, you'll work together to turn ideas into plans, with clear hypotheses and well-defined success metrics.
Deliver and communicate impartial analysis of test results, understanding impacts on customer behaviour and developing recommendations for rollout of further initiatives
Your expertise will feed into plans for future development of our App, through data-driven insight, helping product teams prioritise the most impactful opportunities. This will include collaboration across multiple areas of the business from product, design, user experience and trade to optimise user journeys
Support in the development of robust KPIs and reporting that help teams self-serve, driving a data driven culture within the business
As a key member of the Insights & Analytics team you'll partner with others around the team to share experimentation best practices to ensure continued development of our testing capabilities across the App, website, stores and digital marketing
As a key member of the Analytics team, you'll play an important role in contributing towards the culture, as well as being an advocate for data, insight and the voice of the customer throughout the business
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Role tech stack
Python


MySQL


Life at
Dunelm
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Culture overview
We're here to help our customers create the joy of feeling truly at home. Join us and you'll find our caring and inclusive culture makes this a place you'll feel right at home too.
Learn
Wherever you work with us and in whatever role, you'll have every opportunity to keep on learning and keep on growing.
Thrive
We'll take care of you, and make sure your everyday needs are met, so you can focus on doing a great job and being the best version of you.
Belong
We embrace diversity in all its forms. We'll celebrate the individual you are and value the unique contribution you bring.
Colleague Networks
All of our colleagues have the opportunity to be part of our four colleague networks. These are Disability & Neurodiversity, LGBTQ+, Gender Equality and Ethnicity & Race. Each network has co-chairs and an exec sponsor who work closely with us to ensure that we are a workplace where everyone feels supported, celebrated, valued and heard.
A chance to give something back
We're serious about our role in society. Each of our stores is partnered with a local charity and has its own community Facebook page. And we offer our Pausa Cafes for free to local community groups. We're also proud partners of the mental health charities, Mind (UK and Wales), SAMH (Scotland) and Inspire (Northern Ireland). And each year, we'll give you a day's paid leave to support a charity that matters to you.
Work your way
We have adapted our ways of working to make sure everyone can feel at home wherever they work. For many colleagues at our Head Office in Leicester and our Central London hub that now includes working on a hybrid basis, combining days in the office with time spent working at home or elsewhere across the business.
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Employee benefits
Bonus Scheme
Childcare Vouchers
Flexible Working
Free Parking
Laptop
Learning Allowance
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
BIRTHDAY OFF
CITY CENTRE
HACKATHONS
OFFICE DOG
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
Dunelm
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Leadership
John Gahagan
Chief Technology and Information Officer
Tech overview
Our Tech, Digital and Data teams are transforming literally every aspect of our business - from the way we manage and make use of our data, to the relationships we share with our customers. Already, their impact has been felt across the business, and indeed by our customers. But this is just the start and we know there are bigger opportunities ahead.
Check out our tech blog for tales behind our talented teams: https://engineering.dunelm.com/

Keep on growing
Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.

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Engineering principles
AGILE PROCESS
CODE REVIEWS
COMMUNICATION AND COLLABORATION
CONTINUOUS DELIVERY
CONTINUOUS DEVELOPMENT
CONTINUOUS INTEGRATION
INFRASTRUCTURE AS CODE
MENTORING
MICRO SERVICES
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
JavaScript


AWS Lambda


GraphQL


React


TypeScript


Jest


Node.js


SQL


Python


Java