Job Description

Reception and administration staff management The success of our practice is down to our amazing workforce. Every single new member of staff recruited must share our visions and values, these must then be fostered and developed whilst in our employment. It will be the role of the Lead Receptionist to support staff with development plans progression objectives. Work in collaboration with senior staff to ensure workflow processes are safe and robust Prepare all administrative rotas to ensure all workflow covered throughout the week Patient appointments and advice (navigation) Management of our Klinik online consultation system, ensuring patient queries are appropriately navigated with relevant appointments or advice provided Training staff on the above Be available to answer patient calls when required Be available to cover front desk when required Temporary Branch Team Leader Cover Act as the operational lead at the branch site during the Branch Team Leaders maternity leave.



Ensure smooth running of reception and administrative functions at the branch. Support the clinical team by coordinating with nursing and GP staff regarding room availability, urgent queries, and appointment scheduling. Overall responsibility for ensuring all clinical rotas are on the system 6 weeks in advance Overall responsibility for ensuring the practice absence software is kept up to date and matches the clinical system Report branch issues to the Practice Manager and escalate concerns appropriately Maintain effective communication between sites to ensure continuity of service. Disseminate updates and operational changes to team members clearly and in a timely manner.



First line patient communication Support staff with any patient complaints on-site, positively educating patients on how and why practice systems work Premises management On-site responsibility for dealing with staff raised issues about premises Risk assessments and annual premises related checks Systems and Administration Proficient use of clinical and admin systems -SystmOne Monitor and maintain reception inboxes and task lists Assist with patient registrations, record updates, and information requests Support with handling complaints or patient concerns as a first-line responder.