Job Description

Lea Vale Medical Group have a fantastic opportunity for a Lead Receptionist to join us at our Oliver Street Branch in Ampthill.

The Lead Receptionist plays a vital role in the delivery of high-quality patient services by overseeing daily reception operations and supporting the reception team to deliver a professional, efficient, and patient-centred service.

This role also includes a temporary leadership component, covering the responsibilities of the Branch Team Leader during their maternity leave. During this period, the postholder will take on additional duties such as supervising the wider branch team, managing day-to-day site operations, and acting as the first point of contact for operational queries at the branch site.

Pay - Equivalent to band 5- Agenda for change

The role will be based at our Oliver Street branch. However, the successful applicant will rotate to our Luton branches at least once a month to ensure alignment across locations.

Principle Duties and Responsibilities

Reception and administration staff management

The success of our practice is down to our amazing workforce. Every single new member of staff recruited must share our visions and values, these must then be fostered and developed whilst in our employment. It will be the role of the Lead Receptionist to support staff with development plans progression objectives. Work in collaboration with senior staff to ensure workflow processes are safe and robust Prepare all administrative rotas to ensure all workflow covered throughout the week

Patient appointments and advice (navigation)

Management of our 'Klinik' online consultation system, ensuring patient queries are appropriately navigated with relevant appointments or advice provided Training staff on the above Be available to answer patient calls when required Be available to cover front desk when required

Temporary Branch Team Leader Cover

Act as the operational lead at the branch site during the Branch Team Leader's maternity leave. Ensure smooth running of reception and administrative functions at the branch. Support the clinical team by coordinating with nursing and GP staff regarding room availability, urgent queries, and appointment scheduling. Overall responsibility for ensuring all clinical rotas are on the system 6 weeks in advance Overall responsibility for ensuring the practice absence software is kept up to date and matches the clinical system Report branch issues to the Practice Manager and escalate concerns appropriately Maintain effective communication between sites to ensure continuity of service. Disseminate updates and operational changes to team members clearly and in a timely manner.

First line patient communication

Support staff with any patient complaints on-site, positively educating patients on how and why practice systems work

Premises management

On-site responsibility for dealing with staff raised issues about premises Risk assessments and annual premises related checks

Systems and Administration

Proficient use of clinical and admin systems -SystmOne Monitor and maintain reception inboxes and task lists. Assist with patient registrations, record updates, and information requests. Support with handling complaints or patient concerns as a first-line responder.
We are a CQC outstanding rated practice who believes in delivering high quality primary care services through effective teamwork and constant learning.

We are looking for staff who share the same teamworking ethics to join our team.

If you possess these skills and are looking for an opportunity to lead within a dynamic environment, we encourage you to apply for the position of Lead Receptionist.

Please see NHS Jobs for Full and Person Specification

https://www.jobs.nhs.uk/candidate/jobadvert/A0676-25-0018

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.

Job Types: Full-time, Part-time, Permanent

Expected hours: 22.5 - 37.5 per week

Benefits:

Cycle to work scheme Employee discount Free parking On-site parking Paid volunteer time
Work Location: In person

Application deadline: 10/08/2025
Reference ID: A0676-25-0018