Job Description

Location

Leicester / Hybrid

Vacancy Type

Permanent/Full Time

Application Deadline

Friday, May 30, 2025

Job Summary

Reliability Specialist

Who we are:


The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation that provides health, safety, and environmental qualifications.


Our

Vision is to enable and inspire the world of work and wider environment to be a safer and healthier place.


Our

Mission is to save lives and protect people at work through offering world-class and accessible health, safety, environmental, risk and wellbeing qualifications, and services that address the changing and emerging risks in the global workplace.


We are looking for a Reliability Specialist to join on a full-time permanent basis to join our Reliability Specialist technical team.

As a member of our friendly and fast-paced team, you will adopt responsibility for providing technical support in the overseeing of the quality assurance and awarding of all NEBOSH internal and external assessments, using collaborative skills together with excellent communication skills, and attention to detail whilst maintaining confidentially and integrity.


The role will support the Director of Reliability to manage, measure, review and analyse the performance of Examiners, Team Leaders, Internal Assessors and Moderators in compliance with policies, procedures that contributes to meeting our strategy and charitable objectives.

The role:


Working as part of the Reliability Team you will hold responsibility for the overseeing of the awarding for NEBOSH qualifications and assessments including that they are marked consistently and accurately to an agreed standard. This will encompass that all internally and externally assessments are quality assured in accordance with SQA, Ofqual and NEBOSH requirements.


You will support the assessment service that runs within strict timeframes driven by examination results and notification dates, ensuring accurate data is maintained, the performance of which directly impacts upon the customer experience with NEBOSH.

About You:


Where you are likely to be at the moment;


National Diploma in Occupational Health and Safety or equivalent National General Certificate or equivalent with a desire to progress to a diploma level qualification in health and safety (if diploma has not been achieved) Working towards or Membership of IOSH or other relevant health and safety professional body Knowledge of NEBOSH products and services. Knowledge and experience in the reliability of assessment components (including setting and marking of examinations) Excellent written and verbal communications Excellent presentation skills and experience in facilitating training workshops

Knowledge and experience:

Knowledge and experience in the use of assessment and awarding procedures Knowledge and experience in dealing with marking exceptions and queries from Examiners and Team Leaders Knowledge and experience in examination quality assurance processes such as mark review, moderation and verification Experience of building and maintaining relationships with Examiners, Team Leaders, Learning Partners, and other stakeholders Working on your own and as part of a team to meet key deadlines Flexible approach to work Experience in working in a fast-paced environment with strict deadlines Experience in processing high volumes of data accurately and in line with legislation Knowledge and experience in the 'end to end' assessment process Excellent IT skills, including Word, Excel, Outlook, PowerPoint, Vision, NEWT and Moodle

Key skills and attributes for the job:


Confident telephone manner and able to respond positively during difficult conversations Ability to use initiative to find solutions to a problem Ability to adapt to change in a dynamic, fast paced working environment Takes ownership of enquiries to resolution Listens to the customer to identify their needs to find the best solution/resolution Attention to detail to ensure accuracy Ability to engage with and influence a diverse range of stakeholders at different levels and via a variety of media Self-motivated

What we offer

Working week:

35 hours Monday - Friday

Work base:


Although NEBOSH offices in Leicestershire (close to Fosse Park and M1) are considered as your work base, we have adopted Agile Working practices.

Salary:


44,301 per annum

Other benefits

25 days' annual leave increasing with service Generous pension scheme Private Healthcare and cash plan Employee Assistance Programme Death in service * Cycle Scheme