The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation that provides health, safety, and environmental qualifications.
Our Vision is to enable and inspire the world of work and wider environment to be a safer and healthier place.
Our Mission is to save lives and protect people at work through offering world-class and accessible health, safety, environmental, risk and wellbeing qualifications, and services that address the changing and emerging risks in the global workplace.
We are looking for a Reliability Specialist to join on a full-time permanent basis to join our Reliability Specialist technical team.
As a member of our friendly and fast-paced team, you will adopt responsibility for providing technical support in the overseeing of the quality assurance and awarding of all NEBOSH internal and external assessments, using collaborative skills together with excellent communication skills, and attention to detail whilst maintaining confidentially and integrity.
The role will support the Director of Reliability to manage, measure, review and analyse the performance of Examiners, Team Leaders, Internal Assessors and Moderators in compliance with policies, procedures that contributes to meeting our strategy and charitable objectives.
The role:
Working as part of the Reliability Team you will hold responsibility for the overseeing of the awarding for NEBOSH qualifications and assessments including that they are marked consistently and accurately to an agreed standard. This will encompass that all internally and externally assessments are quality assured in accordance with SQA, Ofqual and NEBOSH requirements.
You will support the assessment service that runs within strict timeframes driven by examination results and notification dates, ensuring accurate data is maintained, the performance of which directly impacts upon the customer experience with NEBOSH.
About You:
Where you are likely to be at the moment;
National Diploma in Occupational Health and Safety or equivalent
National General Certificate or equivalent with a desire to progress to a diploma level qualification in health and safety (if diploma has not been achieved)
Working towards or Membership of IOSH or other relevant health and safety professional body
Knowledge of NEBOSH products and services.
Knowledge and experience in the reliability of assessment components (including setting and marking of examinations)
Excellent written and verbal communications
Excellent presentation skills and experience in facilitating training workshops
Knowledge and experience:
Knowledge and experience in the use of assessment and awarding procedures
Knowledge and experience in dealing with marking exceptions and queries from Examiners and Team Leaders
Knowledge and experience in examination quality assurance processes such as mark review, moderation and verification
Experience of building and maintaining relationships with Examiners, Team Leaders, Learning Partners, and other stakeholders
Working on your own and as part of a team to meet key deadlines
Flexible approach to work
Experience in working in a fast-paced environment with strict deadlines
Experience in processing high volumes of data accurately and in line with legislation
Knowledge and experience in the 'end to end' assessment process
Excellent IT skills, including Word, Excel, Outlook, PowerPoint, Vision, NEWT and Moodle
Key skills and attributes for the job:
Confident telephone manner and able to respond positively during difficult conversations
Ability to use initiative to find solutions to a problem
Ability to adapt to change in a dynamic, fast paced working environment
Takes ownership of enquiries to resolution
Listens to the customer to identify their needs to find the best solution/resolution
Attention to detail to ensure accuracy
Ability to engage with and influence a diverse range of stakeholders at different levels and via a variety of media
Self-motivated
What we offer
Working week:
35 hours Monday - Friday
Work base:
Although NEBOSH offices in Leicestershire (close to Fosse Park and M1) are considered as your work base, we have adopted Agile Working practices.
Salary:
44,301 per annum
Other benefits
25 days' annual leave increasing with service
Generous pension scheme
Private Healthcare and cash plan
Employee Assistance Programme
Death in service
* Cycle Scheme
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