Job Description

Job Summary:


JOB DESCRIPTION - Lead Software Engineer - Pricemaster


Location: Remote, United Kingdom


Division: Ticketmaster UK


Contract Terms: Permanent, 40hours per week

THE JOB

In the role of Lead Software Engineer, you will join the Pricemaster team, focusing on delivering an application that empowers our clients to price their events better. Your role is to lead the development of software solutions that enable efficiency, security, and reliability. You will be responsible for designing, implementing, and maintaining robust software solutions that meet business requirements and address emerging security threats.


You will work closely with a variety of stakeholders to ensure seamless integration of software solutions with existing infrastructure services. You'll also be expected to get up to speed quickly on existing systems and make pragmatic, cost-aware decisions when maintaining or evolving them--prioritizing the most critical issues and delivering improvements iteratively while balancing delivery speed, risk, and long-term maintainability.

WHAT YOU WILL BE DOING

Ensuring that software is built with robustness, availability, and security risks in mind Leading the technical vision and implementing the necessary technical frameworks and libraries that simplify day-to-day feature development Designing and implementing automation, monitoring, and infrastructure Continuously optimizing services across all layers (infrastructure, platform, software) for high availability, reliability, and performance Rapidly building a working mental model of complex, sometimes undocumented systems by analysing runtime behaviour, logs, metrics, traces, data flows, and code paths Evaluating options to maintain or evolve existing systems (refactor, re-architect, strangler or incremental replacement, or rewrite) and recommending the most appropriate approach based on impact, risk, and total cost of ownership Making pragmatic trade-offs when working with legacy systems, balancing short-term delivery needs with long-term platform health Providing technical mentorship and guidance to junior team members Exercising independent judgment in methods, techniques, and evaluation criteria for obtaining results Participating in on-call and potentially some after-hours support as required Collaborating with Product, Design, PMO, and other partners to achieve expected outcomes Participating in the design and development of new features as well as enhancements of existing system capabilities, always creating value for the user Promoting a culture of quality within the team by applying recognized software quality practices Navigating ambiguity in complex technical environments and proactively bringing clarity to stakeholders through structured analysis and clear communication

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Solid experience developing production-quality software at scale. Bachelor's degree in computer science or equivalent experience. Strong Java programming skills. Strong backend development skills, including multithreading, thread pools, and object-oriented design. Strong knowledge of web application testing strategies (unit, integration, UAT, capacity testing). Strong knowledge of REST and GraphQL APIs. Strong knowledge of multiple database products (e.g. DynamoDB, ElasticSearch, MySQL, Cassandra). Strong experience building Spring Boot classic and reactive microservices with Java. Strong knowledge of distributed, service-oriented, microservice, and cloud-based architectures. Strong experience building cloud-native applications using AWS, Docker, and Kubernetes. Proven track record designing architectures for web applications (CDN, API Gateway, Backend-for-Frontend, authentication, security). Proven experience working in Agile and DevOps development environments. Strong knowledge of DevOps, CI/CD best practices, and guidelines. Proven track record of building complete continuous delivery and continuous deployment pipelines. Experience coaching engineers and documenting best practices. Strong experience troubleshooting, debugging, fixing issues, and building methodologies to prevent recurrence. Ability to learn new technologies and paradigms rapidly. Expertise in data engineering technologies and practices (e.g. Databricks, Spark, dbt).

YOU (BEHAVIOURAL SKILLS)

Has advanced troubleshooting techniques and resolves problems as they occur. Strong problem-solving and analytical skills, frequently identifying enhancements. Demonstrates sound judgment in selecting methods and techniques for obtaining solutions. Actively participates in overall solution and architectural design. Brings clarity to ambiguous or poorly understood system behaviour by forming hypotheses, validating them with data (observability, logs, metrics), and communicating findings clearly to technical and non-technical stakeholders. Proactively reviews performance, security, and quality data to ensure accuracy and identify issues. Is open-minded and actively seeks opportunities to try new ideas and approaches. Imports good ideas from similar situations experienced within their team or across Technology. Ensures all work is performed to high standards. Experience working asynchronously with colleagues in different time zones. Strong communication skills and the ability to collaborate effectively with other teams and clients. Ability to prioritize work based on urgency and importance.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.


Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.


We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability

- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork

- We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity

- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging

- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote