Job Description

About the role

Insite Energy is a market leading service provider working with Heat and Cooling Networks in the UK (also referred to as communal energy or district heating schemes). Services provided include metering, billing, installation (and retrofit) of pay-as-you-go / metering equipment solutions, site management through construction and ongoing operation & maintenance.






We're expanding our Maintenance Team and are looking for a Technical Lead Engineer who can bring expertise, leadership, and a passion for delivering exceptional service across our portfolio of heat network sites.



As our Technical Lead Engineer, you'll play a pivotal role in the day?to?day delivery of maintenance and support services across heating, cooling, ventilation, metering, PAYG and related IT systems. You'll be the go?to technical expert for Heat Interface Units (HIUs), smart metering systems, and wider energy network equipment, supporting engineers, improving performance, and ensuring safe, compliant, high?quality work.



This is a hands?on role where your technical knowledge, leadership skills, and problem?solving ability will directly influence operational success, first?time fix rates, and customer satisfaction.

Location and working hours:

Primary Location:

Field-based, working across Greater London, with occasional meetings in the London (WeWork, Moor Place) and Peterborough (Stuart House) offices.

Working Hours:

+ 37.5 hours per week.
+ 7.5 hours per day - Monday to Friday, 08:00 to 20:00.

Required skills and attributes:

Essential Qualifications and Experience:

Level 2 Plumbing or equivalent

Ability to demonstrate knowledge of how to change heat meters and fault finding and repairing Heat Interface Units.

Independent Worker:

Confident in working independently with minimal supervision, demonstrating strong problem-solving abilities.

Technical Skills:

Competent in the use of laptops/tablets for system configurations and reporting (training provided).

Communication Skills:

Excellent communication and interpersonal skills for effective client and team interactions.

IT Troubleshooting:

Good all-around IT troubleshooting skills.

CSCS Card:

Must hold a valid CSCS card (or be able to obtain one).

Desirable Qualifications and Experience:

Pipework/pipefitting skills

Gas Safe (ideally commercial)

Past leadership skills.

Project lead or supervisory experience.

Electrical and IT Knowledge:

Electrical Part P certification, 18th edition and wiring regs.

Technical Proficiency:

Competent using a Multimeter, as well as other electrical and IT equipment.

Smart Metering Experience:

Previous experience with smart metering systems, RF networks, or similar field-based technologies is preferred.

Health and Safety Certification:

A health and safety qualification is desirable.

Additional Requirements:

Clear Driving Licence:

A valid, clear UK driving licence. Or minimal points.

DBS Clearance:

Basic DBS clearance (Disclosure and Barring Service).

Work Eligibility:

Must be eligible to work in the UK.

References:

Two satisfactory professional references.

Benefits:

Salary:

Competitive salary based on skills, knowledge and experience

Holiday Allowance:

25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Company van:

driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.

Pension Scheme:

Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP):

Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme:

"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events:

Regular company social events, including an annual Summer Party and Christmas Party. This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.



We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together.





At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values:

Community

Innovation

Excellence

Sustainability