Job Description

The role

The Lead Technician is an essential member of the Direct Repairs department, who leads a dedicated team of multi trade operatives, by providing a comprehensive, efficient and responsive property service delivery. The primary focus is providing a high-quality responsive maintenance service to all residents, internal colleagues and partners. To also provide clear structure and support to operatives in managing repairs effectively from inception to completion and final quality assurance. Your main base will be Bow, with regular travel required across East London and Essex. A company van will be provided for work purposes.

Duties include:

Day-to-day line management of a team of operatives, covering a multitude of trades. Management of all associated workstreams, productivity, and value for money. Monitoring, Training, and Promotion of safe working practices. Fleet, Equipment, and Materials management (stock control, maintenance, and safety*).
Resident liaison, including stage 1 complaint handling and escalation when required.

What you'll have

Ideally, you'll have worked for a Housing Association, House Builder, Local Authority or Construction contractor in a similar role as a Site Supervisor, Site Manager or Foreperson. Excellent leadership skills to create a culture adopting our values, to inspire, motivate and develop staff at all levels; building cohesive and motivated teams who are committed to our vision and goals. You'll have a blended management style, supporting our operatives & residents, promoting self-awareness and a genuine commitment to improve services. You'll be able to make sound judgements, find solutions to complex issues and problems, and identify and manage risk. The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential. You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process.

In your supporting statement, please address how you meet the above criteria providing examples.

Advert closing date: 20th July 2025 at 23:59 (We may close the advert early if we receive a suitable number of applications).

Applying for roles with us

About us

At Southern Housing, our residents are at the

heart

of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.


A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life

assurance

Healthcare cash plan

Eyecare & dental

Birthday

leave

Retailers discounts

Cycle

to work

Buy & sell

annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.


We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.