Job Description

About the Role

We're looking for a reliable, hands-on

Lead Technician

to join our growing team at

Nook Saunas -

a fast-paced, innovative wellness company delivering and maintaining premium infrared saunas across London. As our Lead Technician, you'll oversee daily operations in the field, manage a small team of technicians, coordinate scheduling, and ensure our customers receive a seamless, high-quality experience.

Key Responsibilities

Field Work

Lead the

safe delivery, installation, disassembly, and maintenance

of saunas across customer locations. Conduct

site assessments

to determine suitability for sauna placement. Perform

routine maintenance, repairs, and troubleshooting

on saunas (rental and sold units). Deliver clear

customer instruction and support

on sauna usage. Coordinate and

oversee unloading of 40ft containers

with 50+ saunas and parts. Maintain the company van (cleaning, servicing, minor upkeep). Supervise

waste disposal

, stock counts, and general equipment upkeep. Train, support, and oversee

junior/casual technicians

on-site.

Administrative & Scheduling Duties

Take charge of

all technician scheduling

, including installations, maintenance, returns, and repossessions.

Proactively contact customers

within 24 hours of schedule confirmation to arrange appointments.

Text customers

the evening before appointments with reminders or ETAs. Maintain communication with our

3rd party logistics and warehouse team

, including weekly picklists and returned stock updates.

Respond to internal emails, messages, and customer queries

in a timely, professional manner. Keep accurate records of all installations, issues, and completed tasks (including photo documentation). Manage the

hours and availability

of casual/assistant technicians.

What We're Looking For

Valid

UK driving licence

(clean record required). Strong

mechanical aptitude

and confident using tools and handling physical tasks. Previous experience in

installations, logistics, or field technician work

is ideal. Excellent

communication and leadership skills -

you'll be the face of our team in the field. Highly

organised

, self-motivated, and comfortable managing multiple priorities. Comfortable with

light admin tasks

and using digital scheduling tools (training provided). A problem-solver with a

can-do attitude

who thrives in a growing startup environment.

Why Join Nook Saunas?

Impactful Role

: You'll be at the heart of operations in a company where your work directly drives growth and customer satisfaction.

Team Culture

: We maintain a collaborative, flat-structured team where initiative is celebrated and ideas are valued.

Career Growth

: As an early team member, you'll have opportunities to shape your role, take on more responsibility, and grow with the business.

Variety

: This is a hybrid role combining technical, hands-on tasks with light office/admin work--perfect for those who dislike repetitive desk jobs.

Employee Perks

: Staff discounts, performance bonuses, and a supportive team environment.
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company car Employee discount Store discount
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Orpington BR5 3FQ (preferred)
Work Location: In person

Reference ID: Nook Lead Tech
Expected start date: 07/07/2025