As a Lead User Researcher you will be an expert practitioner, leading and aligning user research activities, and setting the strategic direction for research in your business area. You will: provide user research expertise and consultancy to your business area, and hands-on support as required ensure that teams take a user-centred, evidence-based approach to service design and delivery develop and assure good user research practice across your business area take a leading role in the User Centred Design community of practice design and implement inclusive user research activities, including running usability testing sessions
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