Job Description

Job Overview

THE IMPORTANCE OF THIS ROLE

You will be the rock, the expert in property maintenance and condition, legal compliance, operations efficiency, financial performance, market adaptability, landlord relations and reporting, and tenant satisfaction and retention.

WHY WE ARE A GREAT PLACE TO WORK

London Executive is the number one estate and letting agent in marketing unique homes in prime Central London with a distinctive marketing approach.

We're committed to providing world-class customer service. We'd love to find someone who is naturally organised, with great attention to detail and high standards. Particularly when it comes to the systems and procedures and first impressions of both our team and our marketing.

On your first day in our team, you will realise that you have not applied to just another job where you are left all by yourself to find out how to do things. Each day, you will feel welcomed, supported, valued and part of the team.

Responsibilities

Strategic Property Management & Compliance

- Oversees legal compliance, financial oversight, emergency issues, and high-level property operations including pre- and during tenancy. Suggest refurbs that will increase value of the property.

Client & Contractor Relations

- Maintains strong landlord relationships through regular updates, manages existing contractors, and sources new ones.

Property Maintenance & Issue Resolution

- Addresses tenant complaints, coordinates repairs, enforces occupancy rules, and formulates action plans for disputes. Face-to-face meetings or video calls with clients.

Key & Records Management

- Ensures secure key handling, documents pre-tenancy work, and updates property records in the database

Deposit & End-of-Tenancy Handling

- Manages deposit releases in a timely manner, negotiations, and ensures smooth tenancy transitions.

Conducts Property Inspections & Basic Maintenance

- Performs routine property visits, completes handyman tasks, checks functionality and cleanliness, records videos, and updates reports with missing appliance details, furniture dimensions, and meter locations etc..

Manages Property Records & Refurbishments

- Meets landlords when needed, oversees refurbishments, reviews inspection reports, collaborates with developers/building managers, and updates property records.

Rent Collection & Account Reconciliation

- Ensures timely rent payments, pursues arrears, posts rental income to landlord ledgers, reconciles client accounts daily, and processes agent charges.

Financial Reporting & Compliance

- Prepares financial summaries for landlords, manages budgets for maintenance, oversees service charge calculations, and ensures compliance with HMRC and the Non-Resident Landlord Scheme.

Payments & Expense Management

- Transfers funds, reviews and processes invoices, handles deposit deductions, reconciles purchases, manages payments to utility companies, and files small claims for non-payment.

Leadership & Decision-Making

- Coaches and oversees the Property Management Assistant, makes high-level decisions on maintenance, budgeting, and contractors, and proactively mitigates property and compliance risks.

Contractor Management

Key qualities

Strong executive decision Advise and support the team for solutions and direction Communication and organisation skills Financial acumen 2 years of minimum work experience ARLA qualified preferably or obtain ARLA qualifications within 1st year at London Executive Compliance and understanding of legal residential Has managed in the past a minimum of 60 properties on a fully managed let basis Comfortable navigating challenging situations and managing complaints with calm and confidence.

THE VALUES WE STAND BY

Family - Family First Health - Without our health, everything else is irrelevant Contribution - Come always from a place of contribution and think about 'how can I add value to every conversation I am having with everyone?' Stepping up - What activities did you do today to step up outside of your comfort zone? Owning it - How we do anything is how we do everything. How are you taking responsibility and ownership of your tasks?
We don't just talk about values -- we live them. Explore our Culture Deck - https://drive.google.com/file/d/1CpUXPk_mjghHpf-a3yEwfgRix0v62uKC/view?usp=drive_link

IMPORTANT:

We prefer applicants with a valid UK Driving Licence

If you are passionate about real estate management and possess the necessary skills to excel in this role, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: 33,000.00-45,000.00 per year

Schedule:

8 hour shift Monday to Friday
Work Location: In person

Application deadline: 06/08/2025
Reference ID: Property Manager, July 2025