Job Description

Key Responsibilities:

Supporting L&OD core programmes:

Apprentices Junior Associates Business Services Firm wide Lectures



Working alongside our L&OD Advisers to manage the administrative tasks relating to our core L&OD programmes. This includes:

Responsibility for the scheduling of events Co-ordinating and managing the logistics for both virtual and live events Uploading materials as necessary to our LMS, Sharepoint or Teams sites Maintaining training records on the LMS Processing and tracking invoices when required

Knowledge-sharing

Keeping other members of L&OD and the wider People team informed as necessary, as well as colleagues working within divisions of the firm (eg HRBPs, BD etc)

Other L&OD team support

Supporting with team internal processes (such as arranging meetings, processing invoices) when needed Monitoring the team inbox and responding to, escalating or forwarding enquiries and tracking themes and issues Working with the L&OD team to provide administrative support for ad hoc project work Providing cover for other L&OD team member responsibilities during absences/holidays as requested.

Qualifications / Skills / Experience:

Previous administration experience essential. Previous L&OD experience desirable. Professional services experience would be preferable. Computer literacy - good working knowledge of computer systems including Microsoft Word, Excel, Outlook, PowerPoint, LMS

Competencies

Personal Leadership

Inspires confidence by consistently delivering a high standard of work Recognises when problems need to be escalated and does this quickly and appropriately Takes personal accountability for their work, ensuring tasks are completed on time and to a high standard Remains consistent, steady and approachable, especially when under pressure Plays an active part in shaping and protecting the firm's culture, behaving consistently with the firm's values and brand and inspires this in others Takes responsibility for their success by investing in personal and professional growth, seeking feedback and looking for ways to develop themselves

Connects and collaborates with people

Takes an active interest in others and gets to know the people they work with Grows genuine relationships and develops their network across the firm Listens attentively to others and communicates in a way that considers the person and circumstances

Contributes to the success of others

Grows an understanding of how their role benefits the team and the firm Readily shares their knowledge, experience and ideas to help others achieve a high standard of work Finds opportunities to help others and generously volunteers their help

Achieves Results

Pays attention to the quality and accuracy of their work Manages changing priorities and informs relevant stakeholders appropriately Seeks guidance when unsure about what to do and involves others when required

Enhances the Client Experience

Prioritises work with the client in mind Gives timely assistance and communicates in a helpful, open and concise way when working directly with clients Finds out about the client's needs and works with others to deliver these Involves the right people to ensure the work or service responds to and meets client needs * Shows a willingness to go the extra mile to deliver an outstanding service