Job Description

Multiverse is the upskilling platform for AI and Tech adoption.


We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce.


Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance.


In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn.


But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output.




Join Multiverse and power our mission to equip the workforce to win in the AI era.


This

Content Asset Manager position

is crucial for owning the quality, governance, and lifecycle of our Learning Content as it is released to learners and maintained within our technology system. The ideal candidate will be an experienced professional who drives discipline and execution to ensure our central content repository is managed efficiently.

What will you do:

As the Content Asset Manager, you will be the owner of the learning content lifecycle and quality standards.

Content Library Ownership and Implementation

Own the Content Library:

Manage the company's

central repository

of all learning content, organising, cataloging, and maintaining it for easy accessibility and delivery via our Learning Management System (LMS)

Technical Documentation & Linking:

Work with Programme Designers, Learning Designers, and Enterprise Learning Architects to collate technical documentation and ensure content is accurately linked to the right cohorts for personalised learning experiences

Metadata Management:

Develop and enforce clear metadata and taxonomy standards to improve content search-ability and retrieval, which is a core function of a Digital Asset Management (DAM) system

Governance, Quality Assurance, and Compliance

Quality Control & Resolution:

Own the final polish review of content, fixing any issues before it goes live. You will also fix or project manage the resolution of any polish or bug issues once content is live, working with minimal guidance

Establish and Enforce Content Governance:

Support team upskilling on rules and standards for all learning content, ensuring adherence to our brand, tone of voice, and design standards

Rights Management (Compliance):

While focused on learning content, you will apply fundamental asset management principles by helping ensure content usage complies with brand guidelines, licensing, and other internal standards

Content Lifecycle Management and Iteration

Project Manage Content Lifecycle:

Work with the Data Analyst to track content usage and performance, then create data-driven recommendations for the team on which content needs to be updated, retired, or recreated

Strategic Execution:

Project manage content iteration tasks, turning longer-term goals into smaller, actionable steps for team members or contractors

Continuous Improvement:

Actively look for opportunities to iterate and improve content systems, utilising AI to make gainful improvements to our operating systems and content development practices. This role will help determine which tools are used to develop learning assets across programmes

What will you bring:

Experience and Knowledge:

You are a seasoned, experienced professional with a full understanding of content management and

governance

You are capable of explaining complicated concepts simply and successfully to both technical and non-technical audiences

Execution and Discipline:

You consistently deliver on commitments on time and to an exceptional standardYou can "ship things that aren't 100%," knowing you'll be able to improve them later

Collaboration and Feedback:

You model collaborative behavior, and your peers seek you out as a trusted source of great feedback

Problem Solving:

You make recommendations and drive change at the team level by identifying and resolving clearly defined problems with minimal guidance. You identify obstacles and often remove them with help from peers

Benefits

Time off

- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

Health & Wellness

- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

Hybrid work offering

- for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

Work-from-anywhere scheme

- you'll have the opportunity to work from anywhere, up to 10 days per year

Space to connect:

Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked!

Our Commitment to Diversity, Equity and Inclusion

We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).


For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.


Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.