Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in learning design and content development.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Learning Design & Development Intermediate Analyst will be working in a team of Instructional Designers, creating and maintaining high quality learning content, primarily focused on Finance Systems and regulatory changes. This team will be designing training solutions for the Finance organization within Citi, using design platforms and learning principles to enhance the performance and engagement of our global employees.

What you\xe2\x80\x99ll do

Accountable for the design and development of learning solutions for the Finance organisation including e-learning modules, video, job aids, other performance support resources and the creation of supporting design documents including story boards and mock-ups

Work with subject matter experts to scope the work and validate content

Create blended learning activities and course content that engages, increases retention and transfer of skill/knowledge and drives sustained behaviour change.

Review program evaluations, test results, and participant and manager feedback on learning effectiveness to make recommendations for improvement.

Adhere to the project schedule for design & development, working with the stakeholder and team manager to determine project timelines.

Publish and track training and manage audiences through the LMS

Work with external vendors to integrate their content to Citi platforms

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we\xe2\x80\x99ll need from you

Experience in learning design and content development, with demonstrated ability to create engaging and interactive learning materials that support learning objectives

Experience working with eLearning software tools, e.g. Articulate Storyline, Lectora, Area9 etc.

Strong interpersonal skills and customer service orientation, with a focus on collaboration and problem-solving

Experience in visual design, audio production and usability testing

Self motivated and detail oriented

Excellent verbal and written communication skills

Experience working with SumTotal LMS, Degreed and Brainshark preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We\xe2\x80\x99ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our page to learn more.

Highlights of our core benefits include:

Award winning pension

On-site health services

Private medical insurance packages to suit your personal circumstances

Paid parental leave

Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

Sound like Citi has everything you need? Then apply to join the world\xe2\x80\x99s most global bank and discover the true extent of your capabilities.



Job Family Group: Human Resources



Job Family: Talent, Development, Learning & Diversity



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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