Job Description

Description

Position at GroupM



Operating Company

GroupM

Job Title

Learning & Development Coordinator

Department / Team

UK Learning & Effectiveness

Reporting To

Learning & Development Manager

Location

26 Red Lion Square, WC14R 4HQ

About GroupM

GroupM is the world\'s leading media investment company responsible for more than $60B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis. GroupM\'s portfolio includes Data & Technology, Investment and Services, all united in vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business. GroupM UK has recently been recognised as a Top Employer for the sixth year in a row and for the second time in Europe.

About the team and/or client

The UK Learning & Effectiveness team is centre of learning excellence serving our GroupM talent as well as our operating companies where we aim to set, and share, the best practice learning and development standards for the Group. We are a resource that all employees have access to at any time to secure both online and classroom-based learning on a vast array of subjects. We act as a coordinator for our own talented experts across the operating companies, harnessing their knowledge to keep ahead of the industry changes.

The Role Objective

The Learning and Development Coordinator will have a key role in the coordination, operational quality and execution of our self-skills and business systems workshops and some of our key programmes, including DE&I initiatives. They will be across all training activity, including recording attendances on the Learning Management System, completing our reporting dashboards, monitoring and acting upon cancellations and no shows, managing waitlists, and post course feedback and follow ups. The L&D Coordinator will also be responsible for producing attendance reports and analysis as required.

The role will work with external vendors, managing business systems training bookings, queries regarding access and the process of assessment. The L&D Coordinator will manage the GMU training room coordination and bookings, planning/arranging meetings and managing or following up on team actions as needed. This role will also manage the Team inbox, responding to stakeholder queries, providing guidance and advice and signposting to appropriate responder, learning events or activities.

The L&D Coordinator will also spend approx. 20% of their time supporting the DE&I Manager on inclusion initiatives such as ERG meetings, event coordination, data entry, and responding to business requests.

Responsibilities

• Support across the team with coordination of logistics for workshops, programmes and events as required, including ERG (Employee Resource Groups) special events.
• Liaise with third party training providers across all external training, booking dates as needed, checking attendance, following up with \'cancellations\' or \'no shows\' and issuing completion certificates.
• Manage bookings of internal business systems training and send appropriate email invites, following up with completions and certifications.
• Curate, review and analyse all workshop data and assessment results including business systems, media skills, personal skills, management and leadership, psychometrical profiling and Vimeo using the LMS reporting functionality and the L&E dashboard.
• Produce and send regular stakeholder reports and provide ad-hoc statistics and reports from all areas of the L&E team as required.
• Manage the L&E Inbox, respond to queries in a timely fashion, follow through to completion, forward queries to appropriate person and monitor to ensure these are responded to in a timely fashion.
• Investigate and resolve general learner queries regarding the GroupM University platform (LMS) and make appropriate recommendations.
• Attend ERG committee meetings, take and distribute meeting notes, follow up on actions agreed and respond to business requests for ERG input/support.
• Provide support on Visible Start programme, entering new roles into the automated system, highlighting to participants and encouraging applications.
• Support with creation of VS reports and analysis.
• Manage limited DE&I social media activity, keeping an eye on the channels and coordinating with internal comms where needed.
• Look at new ways to automate or improve and L&E and DE&I processes.
• Manage new supplier, WPP agency and client set ups, raise purchase orders and process invoices.
• Manage feedback data, produce reports, highlight positives and propose actions for improvement, ensuring these are followed up on.
• Ensure that robust processes are documented for own activities to always ensure business continuity, including, but not limited to, how to use dashboards and create reports, Business Systems bookings, raising PO and invoices etc.
• Manage room bookings and appropriate catering to support any team activities or other events as required.
• Maintain the upkeep of the Training room, including:

• managing bookings from other teams who wish to use the room
• keep the room tidy at all times, flipcharts are always full and used pages torn off
• glass wipe-boards are clean and working wipe-board pens are available
• floor plates are closed properly and wires secured carefully
• unused chairs and tables are stacked neatly out of the way (facilities should be booked to do manual heavy lifting)
• presenter\'s cupboard is neat and tidy and stocked up with appropriate materials
• liaise with IT to ensure all equipment is functional and in good working order
• report any damage to facilities and follow up to ensure repairs are completed
• Lead, support, provide administration or assistance on any other projects you are assigned, juggling work priorities where necessary to ensure all projects are supported appropriately, ensuring deadlines are met and quality and output is appropriate.
• Represent the L&E function as a brand ambassador by fully understanding what we do across all team members and being able to articulately describe our purpose and value.

Skills and Behaviours

The role holder will have strong organisational and administrative skills, with a keen eye and exceptional attention to detail. They will be proactive, reliable, organised and adaptable, with the ability and desire to produce quality work in a fast-paced environment. The role holder will be comfortable juggling multiple tasks and will be confident in analysing data and creating statistics and reports as required.

The role holder will bring a high level of self-motivation and the ability to use their own initiative. They will be proactive in relation to their day-to-day role as well as displaying confidence when communicating with stakeholders and subject matter experts at all levels. Strong interpersonal skills, a flexible can-do work ethic and a good sense of humour and fun is essential but with the ability to remain focussed and maintain momentum to achieve objectives and desired results.

Experience Required

- Excellent MS Office skills

- Advanced administrative skills

- Some knowledge of learning & development and DE&I

- Good stakeholder and client relationships management skills

- An analytical mind with a curiosity and a willingness to learn

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