Job Description

About The Role

Main Purpose of Job

The Learning and Development Officer plays a key role in delivering high-quality learning and development opportunities across the organisation. This includes identifying training needs, coordinating programmes, supporting the design and delivery of learning content, and evaluating the impact of training initiatives. The role ensures all learning interventions support employee growth and align with organisational goals

Responsibilities and Duties

Training Needs & Programme Development

Conduct training needs analysis across teams and departments. Design and develop effective learning programs (classroom, e-learning, blended). Ensure all programmes align with organisational objectives and compliance requirements.

Delivery & Facilitation

Deliver engaging training sessions, workshops, and induction programmes. Support coaching and mentoring initiatives across the business. Adapt delivery style to suit different learning preferences and platforms.

Learning Systems & Administration

Manage and maintain the Learning Management System (LMS). Keep accurate training records in line with audit and compliance requirements. Coordinate external training providers and ensure quality standards are met.

Evaluation & Reporting

Monitor and evaluate training effectiveness using KPIs, feedback, and performance data. Produce reports for managers and HR on training impact and ROI. Continuously improve programmes based on feedback and business needs.

Compliance & Professional Development

Ensure staff complete mandatory and statutory training (e.g., health & safety, safeguarding, GDPR). Support career development pathways and succession planning initiatives. Keep up to date with industry trends and best practice in learning and development.

Skills and Attributes Required

Essential Skills & Experience

1-3 years' experience in a learning and development. Excellent organisation and time management skills Strong written and verbal communication & presentation abilities Experience supporting or delivering training programmes Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Teams) Full UK driving licence and use personal car (all travel expenses will be paid)

Desirable

Familiarity with digital learning tools (e.g. Canva, Microsoft Forms)

Qualifications

A degree in HR, Business, Psychology, Education, or related field (desirable but not essential) CIPD Level 3 or Level 5 in Learning and Development (highly desirable) Train the Trainer or Coaching qualifications (desirable but not essential)

Key Competencies

Organisation

: Manages multiple training activities and schedules

Communication

: Engages clearly with learners, stakeholders, and providers

Attention to Detail

: Maintains accurate records and coordinates logistics

Digital Fluency

: Confident with tech tools and platforms

Team Collaboration

: Works well across HR, managers, and external partners

Adaptability

: Handles last-minute changes and solves problems effectively

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday. Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days. Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel. Employee Recognition: Celebrate achievements with our employee awards and development programs. Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more. Career Growth: Your efforts drive your success. With our ambitious growth plans, you'll continually expand your expertise and opportunities. Cycle to Work Scheme: Join the cycling revolution with our support. Pension Scheme: Secure your future with our workplace pension plan. Paid Sick Leave: Rest assured with paid time off during illness. Social Events: Engage with colleagues and innovate through business-wide social events.

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of

Word360

's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360

is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.