Job Description

Department: GSMA Services
Team: GSMA Advance
Location: London
Position type: Fixed Term Contract until December 2026 (Hybrid working, 2 days in the office)
What the hiring manager says
Join GSMA Advance - the education and training division of the global mobile convening organisation GSMA. This role will provide the opportunity for the right candidate to make an impact quickly in a small but focussed team.
The role is responsible for the seamless, end-to-end planning and execution of our learning experiences and platforms--spanning online, instructor-led, and in-person delivery.
If you are a highly organised, have experience of project management, and have worked in an education setting, this could be the ideal role. If you have some but not all of these, it's still worth a chat.
Drew McFarlane
Head of GSMA Advance
About the role
As the Learning Operations Manager, you will be the central point of coordination, ensuring quality and efficiency across all delivery streams. Your primary responsibilities will include:
Learning Delivery and Logistics ManagementEnd-to-End Project Management: Own the full planning and execution lifecycle for all training initiatives, ensuring programs are delivered on time, within scope, and to quality standards. In-Person Delivery Oversight: Co-ordinate with our trainers (both internal and external), including contract onboarding, scheduling, briefing, and monitoring delivery quality for all in-person and online training events. In-Person Experience Design: Advise on and design impactful logistical setups for in-person learning experiences.

Stakeholder Engagement and Relationship ManagementInternal & External Collaboration: Serve as the primary liaison between internal subject matter experts (SMEs), instructional designers, external partners/vendors, and our learners. External Expertise Management: Manage relationships with external training collaborators and subject matter experts (SMEs) required for accreditations, seminars, webinars, and specialized content. Learner Journey & Communications: Ensure the learner experience is seamless from enrolment through completion, coordinating all communications, learning journeys, and cohort-based training delivery.

About YouProven experience in project management, particularly within a learning, education, or corporate training environment. Exceptional organisational skills and a meticulous attention to detail, capable of managing multiple projects simultaneously. Demonstrated ability to engage and manage diverse internal and external stakeholders (vendors, contractors, SMEs, learners) effectively and professionally. Familiarity with Learning Management Systems (LMS) and other learning technology tools General confidence with learning new software / platforms

Contract type
Fixed Term Contract (Fixed Term)
Worker type
Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture - they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best - we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on - we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.