Job Description

Save the Children UK is seeking a

Learning Platforms Support Officer

to join the Humanitarian Leadership Academy on a fixed term contract for up to 12 months.



This is a great opportunity for someone who is highly organised, digitally savvy, and passionate about supporting learners to succeed.



As part of the HLA's Learning Operations team, you will play a key role in supporting users of our digital learning platforms, ensuring they have smooth and successful learning experiences. You'll provide responsive first-line support, help manage learner accounts, and create helpful resources to guide users through their learning journeys.



This role is ideal for someone with experience in administration, customer support, or learning technology, who thrives in a collaborative environment and wants to contribute to a mission that empowers local leaders and drives locally led humanitarian action.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Function/Team:

The Humanitarian Leadership Academy's (HLA's) mission is to inspire a movement for locally led humanitarian action. Our purpose is to work with local actors and organisations to provide tailored resilience and crisis response support that addresses their specific needs, focusing on nurturing and empowering

local leaders

,

driving collective action

through our networks, thought leadership & research and

amplifying local expertise

, creating opportunities for change and collaboration.

About the role

As Learning Operations Support Officer, you will be responsible for providing comprehensive administrative support to learners throughout their journey utilising the HLAs platforms. This role involves managing student accounts, coordinating the learning process and delivering excellent service to learners, ensuring they receive the necessary assistance and guidance to succeed in their engagements.

In this role, you will be responsible for:

Monitoring and responding to the support inboxes, providing first-line technical support to learners and partners within 1-3 working days to maintain high user satisfaction. Developing Administration guides, FAQs, and support materials to facilitate the effortless use of the HLAs digital platforms by learners and partners. Monitoring account activity and permissions, ensuring learners and administrators have appropriate access to relevant courses, materials, and resources.

About you

We are looking for someone with the following experience and skills:

Proven experience in an administrative role, preferably within an educational setting Strong organisational skills and attention to detail Excellent verbal and written communication skills Ability to handle confidential information with integrity Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Strong problem-solving skills and a proactive approach Experience with learner management systems (e.g., Moodle, Blackboard) Background in customer service or support roles Knowledge of accessibility standards (WCAG 2.1 AA) and inclusive solutions Familiarity with eLearning standards such as SCORM, xAPI, or LTI

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working -

We are happy to discuss flexible working options at interview

.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.



We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.



To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure:

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children | Careers

Interview Expenses:

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:


a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable) receipt of satisfactory references proof of eligibility to work in the national location for this role

If you have any questions, we have an

FAQ section.

For anything else you can email us on: careers@savethechildren.org.uk

Division: Global Impact
Location (Role): Farringdon, London/Home-based
Contract Type: Fixed Term Contract / Internal Secondment
Full / Part Time: Full time (flexible working options available)
Contract Duration: up to 12 months
Closing Date: 22 June 2025
Salary Range : 33,200 - 36,250
Hours Per Week: 35