Job Description

Job description

Job Title: IT Support Officer

Location:

Scholars School System (Birmingham)

Department:

IT & Digital Media

Reports to:

IT Manager / Operations Lead

Job Type:

Full-time

Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Student Support Officer across of all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus.

Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000.

Our core values are very important because

1. We share a common set of values across everything we do which helps to define who we are and how we behave.

2. We put our students and our community at the heart of all that we do.

3. We foster excellence, innovation and creativity.

4. We celebrate

diversity

,

inclusion

,

equality

and the breaking down of barriers to success.

5. We have high expectations of ourselves, our students and our partners.

Role Overview:

The IT Support Officer will play a key role in maintaining the school's technology infrastructure and enhancing its online presence. This hybrid role involves providing technical support to staff and students while also managing and updating the school's websites to ensure they are modern, functional, and user-friendly.

Key Responsibilities:

IT Support:

Provide first and second-line support for technical issues related to hardware, software, and networking. Install, configure, and maintain IT equipment including PCs, printers, projectors, and classroom technology. Maintain user accounts, security groups, and IT asset inventories. Ensure data protection, security compliance, and backup processes are followed. Assist in deploying new systems, software, and updates across multiple campuses. Troubleshoot and escalate issues as needed.

Web Design & Management:

Design, maintain, and update the school's official website and microsites. Ensure websites are responsive, accessible, and align with school branding. Collaborate with departments to manage content updates and announcements. Optimize site performance, SEO, and user experience. Manage website integrations with external systems (e.g., online admissions, LMS portals). Ensure compliance with GDPR and accessibility standards.

Essential Qualifications & Skills:

Proven experience in IT support and web design (education sector experience preferred). Strong knowledge of Windows OS, networking fundamentals, and IT troubleshooting. Proficiency in HTML, CSS, and basic JavaScript. Experience with Content Management Systems (e.g., WordPress or Joomla). Basic graphic design skills using Adobe Photoshop, XD, or Canva. Excellent communication and multitasking abilities. Ability to work independently and across teams in a fast-paced environment.

Desirable:

Experience working in a school or multi-site environment. Familiarity with e-learning platforms or virtual learning environments (e.g., Moodle, Microsoft Teams). Understanding of accessibility, GDPR, and Safeguarding compliance in education.

Salary and Benefits

24,000 - 28,000per year depending on experience Basic hours are 9am to 6pm?on site Holiday entitlement is 28 days annual leave plus bank holidays Up to 5k annual incentives pro-rata given quarterly on meeting KPIs upon successful probation period 3% annual increase per year on completion from your start date of service and on meeting KPIs
Job Types: Full-time, Permanent

Pay: 25,400.00-30,000.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Discounted or free food
Schedule:

Monday to Friday
Education:

Bachelor's (required)
Experience:

IT Support: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person