Job Description

We are looking for a Leasehold Administration Assistant to provide administrative support to the Leasehold team and customers in the management of leasehold properties. Communicate with leaseholders, maintain accurate records, coordinate services, and ensure compliance with lease terms, legal requirements, and internal procedures.

What you'll be doing

Provide administrative support to the Leasehold Team to support all aspects of lease management. Manage the Leasehold inbox including first contact with homeowners looking to assign or extend their lease, remortgage or carry out works to their properties. Respond to enquiries from internal colleagues, and external stakeholders, including solicitors, via the inbox and telephone. Support with the preparation & collation of documents, including arranging any manager signing. Update and keep detailed computer records of all correspondence, actions taken and communication with customers.

What we are looking for

Evidence of competence in administrative processes/procedures. Good track record in maintaining data/record systems and developing knowledge of further applications. Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities. Demonstrate strong communication skills verbally and in writing. Commitment to customer care.

Please note the hours for this role at 16 hours per week, we are open to peoples working pattern suggestions

Benefits

The salary for this post will be 25,168.51 pro rata Per Annum (16hrs - 10,883.68).

Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 16 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.


INDAD


We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive.


We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

recruitment@chp.org.uk