Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as a Leasehold Assistant. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our King Street office, in Norwich. The role comes with Agile Working.


As a Leasehold Assistant, you will support the legal team with handling leasehold enquiries, acting as the first line telephone and email support as well as recording data and development measures through maintenance of the Legal SharePoint and case management system.


Working closely with the Legal team to provide ongoing administrative support including updating and maintaining internal systems/databases and teams. You will work collaboratively across departments to coordinate responses to leaseholder enquiries from internal and external customers and third parties, always considering and contributing to process improvement to ensure we continue to deliver outstanding customer service through providing prompt and legally compliant responses.


You may also attend AGMs and support with minute writing and corresponding with managing agents as required.


Applications are welcomed for the role of Leasehold Assistant from those with previous experience of administration and working in a customer focused environment.


You will need to be able to communicate clearly, using a range of styles, tools and techniques which enables me to influence and persuade with compelling arguments. To demonstratable problem-solving skills, utilising information about customers' needs as a basis for my decision making.


With the ability to work both as part of a team and across teams and am able to manage and prioritise my own workload, constantly seeking to do things better. You will need to be educated to A Level standard, or equivalent, and confident in MS Office.

In return for your hard work, we offer a competitive salary of 24,727.00 per annum and a benefits package that includes:

25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Leasehold Assistant The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 3401 and state that you are applying to be a Leasehold Assistant, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here, to see the full list of benefits for this job.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 23.11.2025. Interview Date: W/C 01.12.2025.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


Leasehold Assistant - Reference Number 3401

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.