Job Description

Leasehold Property Manager

Cumbria \xe2\x80\x93 Community Based Role

Permanent, Full Time and Part Time available (37.5 hpw if FT)

\xc2\xa324,750 to \xc2\xa338,500 p.a. (pro rata), negotiable depending on skills and experience, plus great benefits including Health Cash Plan!

Home, a place where you belong!

We have a great job opportunity for you to join our new Leasehold team as part of the wider Operations function. As a Leasehold Property Manager, you\xe2\x80\x99ll report to the Leasehold Area Manager and be part of a team of 4 Leasehold Property Managers across the North East and North West regions.

We are on a mission to drive improvements in leasehold customer satisfaction, and you\xe2\x80\x99ll have a unique opportunity to drive forward our plans across your allocated portfolio of Leasehold retirement and 100% leasehold schemes.

You\xe2\x80\x99ll act as the face of Home Group, a frontline presence for your allocated schemes, who understand the leasehold customer group and their needs, and the service offer and lease obligations.

Typical day as a Leasehold Property Manager

• You\xe2\x80\x99ll be responsible for approx. ten 100% Leasehold and Leasehold Retirement schemes across Cumbria, which is made up of Appleby, Cockermouth, St Bees, Ulverston, Whitehaven, Windermere, and Workington.
• You\xe2\x80\x99ll manage your own workload across the following key activities:

• Arrears
• Anti-Social Behaviour
• Estate Inspections including working with our garden maintenance and cleaning teams
• Complaints
• Safeguarding

We need you to be able to work with and engage customers both on a one-to-one basis and to facilitate wider scheme meetings (with resident associations if they have them in place).

Colleague collaboration is key - in particular, you\xe2\x80\x99ll work with maintenance colleagues and the wider leasehold team to ensure the scheme is compliant, has an effective planned maintenance programme in place and the scheme service charge accounts are accurate and transparent for our customers.

Your overall mission is to improve the leasehold customer experience with Home Group.

Fancy going home each day knowing that you have helped change our customers lives for the better? You\xe2\x80\x99ll do that here, working for a Top 10 Great Place to Work in the UK!

You have

• A passion for doing a great job and exceeding customer expectations. Lots of energy, resilience and a can-do attitude required!
• You\xe2\x80\x99ll be able to demonstrate a strong focus on delivering for our customers and a commitment to seeing complex issues through to resolution.
• Collaboration is key - you\xe2\x80\x99ll be great at influencing others to understand your goals and priorities, so success is achieved together.
• Experience of working with customers in a housing setting whether that be rented, supported or leasehold.
• Whilst not essential, it would be great if you had qualifications in IRPM (Institute of residential Property Management), RICS, or other relevant housing/property management certificates.
• To get from A to B, you\xe2\x80\x99ll need a vehicle insured for business purposes. The great news is that we\xe2\x80\x99ll pay your mileage!

Our team

You\xe2\x80\x99ll join Jade and our recently launched Leasehold Property Manager team, we\xe2\x80\x99re super passionate about what we do! We\xe2\x80\x99re really proud of the work we have done over the past 10 months while we\xe2\x80\x99ve been in post and the impact we\xe2\x80\x99ve had on our customers. We only want to get better and are a supportive bunch so would love you to join us on the journey.

You will also be joining a positive culture as the current leasehold team not only scored us a fabulous 94% in most recent great place to work survey, but they also enjoy working in a fun and encouraging environment.

Job details

• Flexible working hours and we\xe2\x80\x99re open to agreeing a work pattern with you if you\xe2\x80\x99d prefer Part Time.
• This is a community based role which means you\xe2\x80\x99ll spend most of your time working out and about in the community with our customers and the rest of the time split between home and the office with the wider team in training or team meetings. Where our customers need us is where you will be!
• You\xe2\x80\x99ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What\xe2\x80\x99s in it for you?

• Commitment to your professional development by supporting you in obtaining relevant professional qualifications.
• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from \xc2\xa31140 per annum. We\xe2\x80\x99ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us and explore our benefits in detail on our website.
• Generous pension scheme with life insurance of 3x salary
• We\xe2\x80\x99re Investors in People Platinum employer, a Great Place to Work and 10^th Best place in the UK for Wellbeing\xe2\x80\x9d

Find out more

Click APPLY NOW to see our Leasehold Property Manager , find out about us and for help to apply. Sometimes we close a job early, so don\xe2\x80\x99t delay or you might miss out. Finally, do let us know if there\xe2\x80\x99s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

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