Job Description

About Us:

Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.

Role Summary

We are delighted to offer an exciting opportunity to join our dynamic

New Business

team as a

Leasing Associate

, based at our central operations hub in Sale, Greater Manchester.

As a Leasing Associate, you will play a pivotal role as the first point of contact for prospective tenants. You'll be responsible for managing and responding to leasing enquiries in a prompt, professional, and efficient manner. By providing accurate property information and expert guidance throughout the leasing journey, you will ensure a seamless and positive experience for every customer.

We are looking for a motivated, dependable, and enthusiastic individual with a passion for delivering exceptional customer service. You will be target-driven and committed to meeting KPIs while maintaining high standards across all touchpoints. First impressions are vital in our business, so an engaging and service-focused approach is essential to success in this role.

Working Hours

This is a full-time, office-based position with hybrid flexibility available during Saturday shifts. Your standard working hours will be:

Monday to Thursday: 08:45 - 17:30 (1-hour lunch break) Friday: 08:45 - 16:00 One in four Saturdays: 10:00 - 13:00 (with the option to work remotely)

When you are scheduled to work a Saturday, your Friday hours will be adjusted to finish at 13:00.

Key Responsibilities

Serve as a key point of contact for new tenant enquiries, delivering outstanding customer service and upholding a high level of professionalism at all times Respond to enquiries via phone and email in a timely and structured manner, following our established contact and follow-up processes Provide clear, accurate information on available properties, rental prices, tenancy terms, and company policies Gather relevant details from prospective tenants regarding their requirements, preferences, and timescales Coordinate and schedule property viewings, working collaboratively with our branch teams and Territory Managers Liaise closely with leasing consultants and property managers to ensure efficient scheduling and smooth operations Conduct timely follow-ups with applicants to provide feedback, address queries, and maintain engagement throughout the process Support applicants in completing leasing documentation and guide them through the entire application and approval journey Maintain a strong working knowledge of the local lettings market, industry trends, and company offerings Ensure full compliance with relevant legislation, including the Landlord and Tenant Act and Housing/Rent Acts, as well as internal company standards

Skills & Experience

At Ascend, we are committed to your ongoing development. We provide regular training and clear progression opportunities across all departments. The following attributes are essential and desirable for this role:

Essential:

Previous experience in customer service, call handling, or property leasing Excellent communication and interpersonal skills Strong attention to detail and organisational ability Ability to manage multiple tasks effectively in a high-paced environment Confident using Microsoft Office and other digital platforms A proactive attitude with a strong commitment to delivering an exceptional customer experience

Desirable:

Industry qualifications such as ARLA (or working towards certification) Experience in the property or lettings sector Familiarity with CRM or property management software

The Benefits

Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday. Annual attendance bonus to thank you for your commitment. Paid time off for medical screenings. Enhanced company sick pay policy with service. Reduced Christmas operating hours. Contributory Pension Scheme for long-term financial security. Recognition programmes to acknowledge employees who display our Values & Behaviours. Enhanced Maternity/Adoption/Paternity Pay to support your family. Monthly lunch and company training sessions to meet the wider Ascend teams!
Ready to take the next step in your career? We want to hear from you!

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking Sick pay
Experience:

Customer service: 1 year (required)
Work Location: In person