Job Description

Purpose of the Role

To provide site based leasing management services to a stabilised build-to-rent residential development comprising 520 apartments in a large scale scheme in Manchester. To take a lead in scheme tours/viewings, vetting of applicants and the upselling of additional services within the scheme. Working closely with the leasing team to ensure a high level of customer service is provided to residents at all times, being a main point of contact from enquiry stage, viewing/tours through to resident move in. Responsible for progressing tenancies and preparation of tenancy paperwork, as well as inventory management and renewal negotiation.


The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities

Marketing and Letting

To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data, including viewing feedback Ensuring good presentation of available apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times Co-ordinating the online marketing of available apartments Ensuring all enquires are responded to in line with agreed service levels To coordinate with 3rd party agents as required In conjunction with the General Manager/Leasing Manager - carrying out regular rent analysis & leasing performance of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Appraising/quality checks of apartments, advising the Leasing Manager as to recommended rents for both properties coming to the market and those where tenants wish to renew Seeking and building corporate relationships with relocation agents, City employers and other agents to generate lettings enquiries Co-ordinate renewal communications and negotiations Prepare check-in Inventory reports and conduct mid-term, pre-marketing/ pre-checkout and check-out inspections, as required. As part of the wider site team; create a community feel through communication, events and innovations Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases. Ad-hoc projects provided by the General Manager/Residents Services Manager Provide first class customer service to residents and applicants

Asset Performance Management

Providing regular letting performance reports to the Leasing Manager/General Manager. Regular apartment appraisals and maintaining databases for reporting on rental values, both ERV and market rents, ensuring rental growth is achieved. Assisting with the negotiation of renewals and updating deposit registrations and preparing tenancy paperwork. Where applicable, working with client-specific lease up software to increase rents and decrease voids.

Administration

Provide high level of customer service to residents at all times Review and accept offers submitted for new lets including right to rent checks Complete new tenancy progression process including referencing and drafting tenancy agreements Process tenancy renewal paperwork Compiling inventory reports and sending resident welcome packs Ensure lettings legal compliances are met and procedures followed Liaise with the Resident Experience/leasing team to ensure flats are ready for move ins Maintain records on the property management database Compile reports for portfolio analysis, monitoring and reporting Deal with enquiries from tenants, utility providers, local authorities, etc Maintain electronic files for each property in accordance with procedures Liaise with the property accounts team over any property queries where necessary Updating utility providers and local authorities of tenancy changes Collate data and compile client reports Undertake specific projects as requested by line manager Complete general administrative roles as and when required
The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.

Skills, Knowledge and Experience

Attributes

Good organisational skills, meticulous and tenacious Strong customer service ethic Initiative and the ability to think outside the box Common sense approach Outgoing, warm and friendly personality Excellent written and spoken etiquette IT literate Good verbal and written communication skills with a positive, 'can-do' attitude and attention to detail Excellent time management Ability to multitask and to work accurately and effectively under pressure Must understand the principles and practice of customer care Ability to work in a team and understand team dynamics ARLA Level 3 qualification preferred Must be computer literate in Microsoft Office

Previous Experience

Relevant experience within a busy leasing environment essential, in both administration and negotiation Good understanding and knowledge of leasing best practice essential Proven track record of target based performance

Working Hours - 5 over 7 days (40 hours per week) - Flexibility is required


Salary - 28 - 31k per annum + discretionary bonus



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Please see our Benefits Booklet for more information.