Job Description

Leasing Manager - BTR

South London

To c.65k + Bonus Potential

Synced are excited to be recruiting a Leasing Manager to join our clients vibrant Build to Rent development in South London. This is a fantastic opportunity for an experienced leasing professional to lead from the front, shaping the applicant journey, driving leasing performance, and creating a thriving resident community.

You'll be the key link between prospective residents, internal teams, and external partners ensuring a seamless, high-quality lettings experience while building a strong sense of community across the neighbourhood.

Key Responsibilities

Lead the end-to-end lettings journey from enquiry and viewings through to application and move-in in conjunction with the central team. Collaborate with internal teams to agree rental levels and optimise occupancy. Deliver high-quality in-person and virtual viewings, and ensure all enquiries and leads are followed up promptly. Monitor lease renewals, ensuring full compliance with legal and business requirements. Develop strategies to drive resident retention and deliver an exceptional living experience. Uphold brand values, Propertymark best practices, and the highest standards of communication. Proactively manage and resolve any escalated customer complaints relating to the leasing journey. Inspire and manage a small team through coaching, one-to-ones, and performance reviews. Lead from the front in creating a culture of customer excellence. Develop and deliver a diverse calendar of resident events and community initiatives, working closely with marketing and local partners. Support community engagement by encouraging resident feedback and platform engagement

Experience Required

ARLA qualified (Level 3 essential, Level 4 desirable) Proven experience in residential lettings, ideally within a BTR environment Strong leadership skills with the ability to coach, mentor, and motivate a team Confident using leasing/property management systems and analysing market data A commercially minded, resident-focused approach Experience in developing marketing strategies, setting rents, and using insights to drive decision-making
This is a brilliant opportunity for someone looking to take ownership of a high-profile scheme, make a tangible impact on resident experience, and be part of a growing and supportive team in the BTR sector.

If you're ready to make a real impact, we'd love to hear from you.

Synced is acting as an external talent partner.

Job Types: Full-time, Permanent

Pay: 55,000.00-65,000.00 per year

Work Location: In person