Job Description

Purpose of the Role

Based on Merrow Street in Walworth, the role is to provide onsite leasing management services to a residential estate comprising of around 600 apartment apartments within the Walworth Estate portfolio. To oversee all aspects of lettings from marketing, applicant and viewing management as well as leasing administration and compliance. Managing a team to ensure first class service is provided from the moment an enquiry is received right up until the resident's deposit is returned.


The role will be customer facing and involves engaging with residents to create a sense of community within the Walworth Estate.

Key Responsibilities

To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data Ensuring good presentation of available apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times Co-ordinating the online marketing of available apartments Put together demographic data, reports and compile information along with commentary Ensuring all enquires are responded to in line with agreed service levels To coordinate with 3rd party agents as required In conjunction with the General/Estate Manager - carrying out regular rent analysis of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Compiling regular letting performance for use in discussions with the client, Savills senior team and the General/Estates Manager In conjunction with the Resident Services team, to coordinate up to date resident communication via various channels including social media Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew Co-ordinate renewal communications and negotiations To ensure arrival packs are prepared, and keys are ready for tenant move in's As part of the wider site team, create a best in class community through communication, events and innovations Delivery of ad-hoc projects provided by the General/Estate Manager Provide first class customer service to residents and applicants

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong interpersonal skills - Significant customer and client contact Strong residential leasing experience Strong IT skills and Social media savvy Proactive and dynamic taking ownership of all of core duties Knowledge of leasing process and compliance including referencing and right to rent checks Knowledge of health and safety procedures and precautions - including unit compliance requirements Accuracy and attention to detail Understanding of Fire and H&S management and requirements Excellent communication skills displaying sensitivities to and understanding of residents' needs Ability to handle multiple tasks Flexible and cooperative at all times, working as a member of a Team Use initiative and take responsibility for providing solutions Dynamic approach, problem solving, well organized and ability to work well under pressure Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette Strong financial management skills

Required:

Leasing Experience


Experience of negotiations


NB: This job description is intended to give the post-holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to cover every activity.


Working Hours - 35 hours per week Walworth Office based.


Monday - Friday 9am- 5.30pm (flexibility working hours considered)


Salary - 45000 + 10% discretionary annual bonus



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Please see our Benefits Booklet for more information.