Job Description

Position Title

Legal Assistant - Military Hearing Loss Claims (Initial Stages)

Department

Personal Injury / Military Claims

Reporting To

Solicitor / Senior Fee Earner - Military Claims Team

Location

Oswestry or remote

Purpose of the Role

To provide comprehensive administrative and legal support in the initial stages of military hearing loss claims, ensuring efficient case set-up, client care, and compliance with relevant procedures and regulations.

Key Responsibilities

1. Client Onboarding and Initial Contact

Obtain and verify identification and other compliance documentation in accordance with anti-money laundering (AML) and Know Your Client (KYC) requirements.

2. Case Set-Up and File Management

Open new files on the case management system, ensuring all client and matter details are accurately recorded. Prepare and send initial client care letters, terms of business, and relevant authorisation forms. Collate and organise supporting documentation, including service records, medical records, and audiology reports.

3. Preliminary Case Assessment

Liaise with clients to clarify factual details and obtain further information as required.

4. Communication and Liaison

Act as a point of contact for clients during the initial stages, providing updates and responding to routine queries. Liaise with third parties, including the Ministry of Defence, medical professionals, and expert witnesses, to request records and information.

5. Administrative Support

Maintain accurate and up-to-date records on all files. Ensure all correspondence is filed and actioned promptly. Assist with the preparation of standard forms, letters, and documentation.

6. Compliance and Confidentiality

Ensure all work is carried out in accordance with the firm's policies, the SRA Code of Conduct, and data protection legislation. Maintain strict confidentiality regarding client and case information.

Person Specification

Essential Skills and Experience

Previous experience as a legal assistant, paralegal, or in a similar administrative role within a law firm preferable but not essential. Strong organisational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage a busy caseload and prioritise tasks effectively. Proficient in the use of case management systems and Microsoft Office applications.

Desirable Skills and Experience

Experience in personal injury or military claims. Knowledge of the Armed Forces Compensation Scheme and/or civil claims process for hearing loss. Understanding of medical terminology relevant to hearing loss claims.

Qualifications

Minimum of 5 GCSEs (or equivalent) including English and Maths. Legal Secretarial or Paralegal qualification (desirable but not essential).

Key Competencies

Client-focused approach with empathy and professionalism. Ability to work independently and as part of a team. Discretion and integrity in handling sensitive information. Commitment to ongoing professional development.

Remuneration and Benefits

25,00 plus bonus for successful cases worked on

Job Type: Full-time

Pay: 24,420.00-26,000.00 per year

Benefits:

Casual dress Flexitime Work from home
Work Location: Hybrid remote in Oswestry SY11 2NR