Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Legal Assistant - Disrepairs
Worcester based with a balance of home and office working
27,521 per year (pro rata)
35 hours per week - Monday to Friday - 9:00am to 5:00pm
Temporary position for up to 9 months
We have an excellent opportunity for a Legal Assistant to join our Housing Litigation team which is part of a wider Legal Services team. The Housing Litigation team comprises 7 - 10 members and is expanding to provide more legal support to the business. The team manages tenant related issues including housing disrepair claims.
The role of Legal Assistant - Disrepairs will include:

• Coordinate an effective legal administration service to include raising payment requests, preparing files and instructions for Costs Draftsman
• Monitoring works post settlement ensuring all records of transactions and related activity are maintained accurately to demonstrate corporate compliance
• Process new Disrepairs claims to include the opening and closing of files
• Monitoring of the teams shared inbox
• Maintain accurate, accessible and up-to-date data on disrepair claims and related KPIs for auditing and provide reports for management
• Obtaining and analysing records from databases and individuals and co-ordinating the redaction of the same

Skills and experiences:

• Proven experience within a similar administrative role is essential

• Excellent organisational and time management skills
• Proven ability to work to tight deadlines and being able to prioritise workloads is essential
• Outstanding communication and customer care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• 27,521 per annum (pro rata)

(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 26 November 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Skills Required