Job Description

Legal Assistant (Enquiries) - Private Client
Preston | Full?Time | 35 hours per week, Monday-Friday, 9am-5pm
Napthens' Private Client team is looking for a Legal Assistant (Enquiries) to support our busy department and provide an excellent first point of contact for clients. This role is ideal for someone who communicates clearly, delivers strong customer service, and enjoys working in a fast?paced, client?focused environment.
Day to day looks something like this...
Client Communication

• Engage with new and existing clients via phone and online systems
• Provide accurate information about our services
• Diary management, book appointments and prepare quotes

Administrative Support

• Verify client contact and bank details
• Process payments
• Register and manage essential documents

Proactive Contribution

• Identify tasks that need attention and act on them
• Support colleagues to maintain smooth workflows
• Updating storage records

What You'll Bring

• Excellent communication skills, particularly using the telephone
• Empathy, as we deal with bereaved clients
• High attention to detail
• Good organisational and multitasking abilities
• Confidence using IT systems and online platforms
• A proactive and supportive attitude
• Ability to work well within a team
• Experience in customer service and administration

Why Join Us

• Supportive and collaborative team environment
• Strong focus on client service and high standards
• Opportunities for development and growth
• A workplace built around our values: We Understand. We Collaborate. We Excel.

If you're looking for a role where you can make a meaningful impact from day one, we'd love to hear from you.

Skills Required