Job Description

Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn\'t from traditional lenders.

Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people\'s lives today, as it did when it was founded.

Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.



The Customer Operations Legal Services team manages an assigned caseload resulting from the finance business of Moneybarn. Cases are managed in-house by the team, with only complex or defended litigation being passed to either the Senior Assistants or external practices. The workload is split amongst the team members.

The working environment is commercial, so the ability to work in a multi-skilled team is essential. The role will involve corresponding with many customers, different teams and departments, and as such a team player with excellent communication skills is essential. The role will require patience, persistence and an ability to deal with challenging customers, both on the telephone and in writing.

Hybrid working is available in this role. We ask that you attend the office 1-2 days per week. This role is based in Petersfield.

In your day-to-day role, as a Legal Assistant, you will:

• Responsible for a mixed (mainly litigated) caseload of money claims, return of goods claims, Charging Order, Attachment of Earnings, and Bankruptcies, managing these from inception to conclusion, including but not limited to the issue of proceedings and applications to Court, diarizing of hearing dates and subsequent court directions to ensure Court advocates are properly briefed to attend, collating Court bundles and drafting witness statements for the proceedings as well as general case administration.
• Responsible for accurate drafting of Court documents (being imperative to the likelihood of success at Court), completing detailed Court applications and other correspondence so as to adhere to Court processes and the CPR.
• Handle cases from inception to conclusion with minimal supervision. On conclusion of a case, transferring to other relevant teams for the further progression of a customer\'s account or for enforcement if required.
• Debt recovery work, taking payments and arranging payment plans within agreed parameters as well as the completion of attachment of earnings where necessary.
• Answering inbound calls and making outbound calls, adhering to DPA and internal standards of call quality.
• Uploading new cases onto the Case management system and the ownership and progression thereof.

Qualifications

What you will bring to the team:

Essential:

• Attention to detail
• A professional and courteous telephone manner
• Strong communication skills
• Resilience
• Ability to handle a varied caseload and meet various deadline imposed by the courts
• Competent Microsoft Office Skills (Word, Excel)
• An interest in Law, and the finance industry
• Ideally be familiar with legal terminology
• Excellent communication skills both written and verbal
• Ability to work under pressure and to meet strict deadlines
• Excellent attention to detail, proven decision making
• Adaptable, flexible and able to multi-task
• Understanding of Data protection, Anti Money Laundering, Anti-Bribery & Corruption requirements

Desirable:

• Previous experience working in an FCA regulated environment
• Law graduate
• Studying towards a legal qualification, such as a CILEX or a paralegal qualification
• Experience of working for a Non-standard/specialist lender
• Experience of dictation typing

Additional Information

We understand that a reliable car, van, or motorbike is more than just a vehicle. We have a passion for getting our customers where they want to be. The company has won awards for its service and approach, most recently they won \'Sub-Prime Lender of the Year\' and \'Independent Finance Provider of the Year\' at the Motor Finance Europe Awards 2021, \'Specialist Lender of the Year\' and \'Vehicle Finance Provider of the Year\' at the National Credit Awards 2021, \'Responsible Lender of the Year\' at the Credit Awards 2022 and the Feefo Gold Award 2022

We\'re passionate about our colleagues and invest in professional development, offer flexible working, and provide a variety of tools to support wellbeing. Our colleague forums run regularly which allows everyone to have their say in an environment that offers no judgement. We\'re also incredibly proud to have won the Company Culture Lotus Award for several years running.

Our Management Team are constantly improving the way we look after our people and have created an environment where everyone feels valued and can be themselves.

On top of all this, we will give you a package including:

• Competitive salary
• Discretionary annual bonus
• Hybrid working considered
• Up to 30 days holidays in addition to bank holidays
• Pension Scheme with matched company contributions up to 5%
• Extensive opportunities for personal and career development
• Opportunity to grow, develop and learn
• Colleague Perks at Work discount platform
• Season ticket loan
• 1 paid day to \'give back\' to local communities or chosen charity

We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we\'re here in the first place: to help put people on a path to a better everyday life.

We\'re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they\'re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We\'ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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Moneybarn