Job Description

Job advert

About Our Client

We are a dedicated firm specialising in a wide range of personal injury claims. We pride ourselves on exceptional client care, efficient management, and achieving positive outcomes. As we continue to grow, we are now seeking an experienced Legal Operations Manager to oversee the smooth and compliant running of the firm's operations.

This is an exciting opportunity for a motivated professional who enjoys working autonomously, managing people and processes, and contributing to the strategic growth of a progressive legal practice.

The Role

Reporting to the Partners, the Legal Operations Manager will take responsibility for the firm's operational, financial, and claims management. The position requires strong leadership, sound judgement, and a proactive approach to continuous improvement.

Key Responsibilities

Operations & Administration

Manage day-to-day operations to ensure efficient practice management and client service.
Oversee office systems, supplier relationships, and administrative processes.
Implement and maintain effective policies and procedures across the firm.
Maintain records for AML, data protection, and quality assurance.
Conduct internal audits and support regulatory reporting.

Finance & Reporting

Liaise with accounts department and Partners on budgeting, forecasting, and financial management.
Oversee billing, credit control, and cashflow processes.
Prepare and monitor management reports and performance indicators.

People & HR

Support recruitment, onboarding, and staff development.
Manage HR processes, policies, and employee relations in line with legislation.
Foster a positive and collaborative working culture.

Business Development & Strategy

Contribute to the firm's strategic planning and business growth initiatives.
Support marketing and client relationship management activities.
Identify opportunities for efficiency, innovation, and service improvement.

Skills and Experience Required

Essential:

Proven experience in a Practice Manager or similar leadership role within a law firm.

Strong knowledge of Personal injury, SRA compliance and legal finance regulations.

Excellent organisational, communication, and interpersonal skills.

Commercially aware with a hands-on, solutions-driven approach.
Proficient in legal practice management software and Microsoft Office.

Highly organised, resilient and comfortable operating under pressure.
Commercially minded with strong attention to detail.
Confident communicator who builds credibility with senior stakeholders.

Desirable:

HR qualifications (e.g., CIPD).

Litigation experience

Experience in small to medium-sized firm environments.

What's on Offer

Adaptable working hours (full or part-time considered).

Competitive, flexible salary based on experience.

Supportive, forward-thinking firm with genuine work-life balance.

Job Type: Full-time

Pay: From 31,730.85 per year

Benefits:

Casual dress Company events On-site parking
Work Location: In person