Job Description

The Role:

Portal tasks

ID Checks AML checks Data integrity checks Conflict checks Live status file opening File opening Issue resolution

Client Portal Helpdesk

Answering phone calls from clients addressing their issues using the client portal system Responding to online chats from clients supporting their issues using the client portal system Working with IT/Dev/external suppliers to address technical issues with the site Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

Centralised Mattersphere System Database Management

Creation of Associate contacts in Mattersphere Working through branch office requests for data changes

Reprographics Function

Producing Bundles Indexing Services Binding Services Large Print Volume facility Specialist print and copy services Document scanning and digitisation service

The Person:

Acute attention to detail Ability to multitask A professional, honest, flexible and reliable attitude and approach Ability to work in a fast paced, high pressured environment Customer focus with a proactive "can do" attitude Strong communication skills & ability to communicate at all levels and across all departments Able to work within a team as well as independently Able to demonstrate initiative, strong work ethic and ability to problem solve Ability to prioritise workload Willingness to learn new skills and adapt to change Have a good understanding of the Microsoft office and case management systems Ability to travel to other offices to provide support when required

Company Core Values:

Aspire:

To challenge convention, an entrepreneur with energy for change. To be the best that we can be

Integrate:

Bring together people and systems into a cohesive force

Innovate:

To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth *

Commit:

To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage