Job Description

Job Title

Legal Support Team - Team Leader

Department

Legal Services

Reports To

Operations Manager

Contract Type

Permanent

Working Hours

37 hours per week

Salary

Salary commensurate with the role & experience

Job Purpose

To lead and coordinate the Legal Support Team, ensuring efficient handling of reception, client enquiries, client onboarding and all administrative processes. The Team Leader will manage day-to-day workflows, support compliance, maintain high service standards, and mentor junior staff and apprentices within the team. The Team Leader will also contribute to all of the responsibilities below, as well as leading the team.

Key Responsibilities

Reception Duties Act as the first point of contact for clients and visitors in person, on the phone, and via email. Pass on detailed telephone messages. Greet clients and visitors professionally and ensure they are signed in and directed appropriately. Manage incoming and outgoing post, deliveries, and courier services.

Client Enquiries

Handle initial enquiries from potential clients. Provide quotes on residential conveyancing enquiries. Log and track enquiries accurately and ensure they are passed on to the correct person or team. Maintain a high level of client service and confidentiality at all times.

Client Onboarding

Deal with the onboarding of new clients, ensuring all required documentation is collected and verified. Prepare and send engagement letters in line with firm procedures. Support compliance processes including KYC (Know Your Client) and AML (Anti-Money Laundering) checks. Update client records and systems with accurate information.

Administrative Support

Provide administrative support including filing, photocopying, scanning, and document management. Handle incoming and outgoing post daily, scanning this into the case management system. Assist with diary management, meeting scheduling, and room bookings. Any other administrative duties that are required of you.

Training and Development

Receive ongoing supervision and support from mentors. Develop a foundational understanding of legal systems, operational processes, and client service delivery. Participate in in-house training to build confidence, communication, and team-leading skills.

Team Leader Support Duties

Manage the coordination of team workflows and task allocation. Lead the team to ensure compliance with service levels agreed with the Operations Manager. Monitoring of pipeline progress and reporting any delays or concerns to the Operations Manager. Gather and maintain team performance data. Ensure each team member has an appropriate personal development plan in accordance with the firm's development policy.

Person Specification

Essential

Excellent communication and interpersonal skills. Confident and professional manner, especially when dealing with clients. Strong organisational skills and attention to detail. Proficient in Microsoft Office (Word, Outlook, Excel). Reliable, punctual, and keen to learn. Able to handle confidential information sensitively and responsibly.

Desirable

Previous experience in a reception, customer service, or administrative role. Previous experience in leading a team. Interest in working in a legal or professional services environment.

Qualifications

GCSEs (or equivalent) in English and Maths at grade 4/C or above.
Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Legal Support Team - Team Leader